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- Tasks: Provide desktop support and troubleshoot issues for Windows and MacOS devices.
- Company: Join a dynamic tech company focused on customer satisfaction and innovation.
- Benefits: Enjoy 25 days annual leave, health cover, and a pension scheme.
- Other info: Great opportunities for career growth and professional development.
- Why this job: Make a real impact by solving tech problems for users worldwide.
- Qualifications: Experience in desktop support and knowledge of Windows/MacOS required.
The predicted salary is between 30000 - 40000 £ per year.
The Enterprise IT Support Engineer I will be responsible for aiding where needed for common desktop support issues while performing with little supervision. This position will require a broad knowledge of common desktop support issues. A proven ability to successfully analyze and perform problem resolution with an emphasis on customer satisfaction is a must. Successful candidates will possess an established background supporting end users in a dynamic environment and the ability to meet demanding deadlines when necessary.
Responsibilities:
- Stewarding incoming desktop support tickets through timely acknowledgement, notation, and resolution
- Handling desktop support escalations regarding hardware, software, and networking elements
- Providing support for both on-premises and remote employees (national and international)
- Provide desktop support to end-users, troubleshooting issues related to Windows and MacOS devices, software, and peripheral equipment
- Provide onsite assistance for Systems Engineers when needed
- Deployment of end-user equipment and maintaining inventory
- Participate in the design of new or changing systems
- Participate in functional test planning and testing for the assigned tasks
- Participate in process improvement and documentation for any supported systems and services
- Stay current with changes in the technical area of expertise
- Work with the team to ensure the quality of the assigned task(s), functional area(s) or project(s)
- Respond quickly and effectively to production issues and taking responsibility for seeing those issues through resolution
- Provide weekly status reports on individual projects and tasks
Basic Qualifications:
- Associates degree or equivalent professional experience
- Two or more years of desktop support and customer support experience
- One or more years of experience & knowledge of Windows 10/11, MacOS, iOS/iPadOS, network connectivity, and support of peripheral devices (printers, scanners, etc.)
- Demonstrated expertise in standard workplace applications, including but not limited to Microsoft Office 365, Adobe, Cisco products
- Working knowledge of Hybrid Azure/Entra Active Directory, fundamental Windows and/or MacOS security, and file and share permissions
Preferred Qualifications:
- One or more years of experience with administration of Mobile Device Management solutions (Microsoft Intune, Jamf)
- Familiarity with ServiceNow
- Familiarity with Remote Monitoring & Management (RMM) solutions (Bomgar, Teamviewer, etc.)
- Familiarity with Cisco VPN solutions (AnyConnect, Secure Connect)
- A+ Certification
Knowledge, Skills & Abilities:
- Excellent interpersonal skills with the ability to interface with all levels of the organization
- Self-starter with the ability to work independently in a fast-paced team environment
- Must be capable of handling multiple simultaneous tasks under pressure while maintaining strong customer service and a professional demeanor
Total Rewards:
- 25 days annual leave and public holidays
- 32 paid volunteering hours per year
- Salary sacrifice pension scheme
- Employer paid private medical and dental cover for employees and dependants
- Life assurance
- Illness financial protection including critical illness cover and income protection
- Employee referral bonus equivalent to exchange rates of $2,500 at time of award, subject to eligibility
- This role is bonus eligible.
The duties and responsibilities described here are not exhaustive and additional assignments, duties, or responsibilities may be required of this position. Assignments, duties, and responsibilities may be changed at any time, with or without notice, by QTS in its sole discretion. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on TalentAcquisition@QTSDataCenters.com
Enterprise IT Support Engineer I in London employer: Quality Technology Services
Contact Detail:
Quality Technology Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise IT Support Engineer I in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before any interview, run through common questions and scenarios related to desktop support. This will help you feel more confident and ready to tackle those tricky questions.
✨Tip Number 3
Show off your skills! If you’ve got experience with tools like ServiceNow or Microsoft Intune, make sure to highlight that in conversations. Real-world examples of how you’ve solved problems can really impress potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Enterprise IT Support Engineer I in London
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your experience with desktop support, especially with Windows and MacOS. We want to see how you've tackled common issues in the past, so don’t hold back on those examples!
Customer Satisfaction is Key: Since this role emphasises customer satisfaction, share any stories where you went above and beyond to help a user. We love hearing about your problem-solving skills and how you keep users happy!
Tailor Your Application: Take a moment to customise your application for us. Mention specific tools or technologies from the job description that you’re familiar with, like Microsoft Office 365 or Mobile Device Management solutions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Quality Technology Services
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, MacOS, and common desktop support issues. Be ready to discuss specific problems you've solved in the past and how you approached them. This will show that you can handle the technical demands of the role.
✨Customer Service is Key
Since this role emphasises customer satisfaction, think of examples where you've gone above and beyond for a user. Prepare to share stories that highlight your interpersonal skills and ability to resolve issues while keeping users happy.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling escalated support tickets or troubleshooting under pressure. Practise your responses to these scenarios so you can demonstrate your problem-solving skills and ability to work independently.
✨Show Your Team Spirit
This position involves working with others, so be prepared to discuss how you collaborate with team members. Share examples of how you've contributed to process improvements or supported colleagues, as this will highlight your ability to thrive in a dynamic environment.