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- Tasks: Be the go-to person for customer queries and order processing.
- Company: Join a dynamic team in Oxford focused on exceptional customer service.
- Benefits: Earn £13.40 per hour with flexible working hours and potential for permanent placement.
- Other info: 12-month contract with opportunities for growth and development.
- Why this job: Make a real difference by helping customers and building relationships.
- Qualifications: Experience in customer service and strong attention to detail required.
The predicted salary is between 27800 - 27800 £ per year.
Customer Service Coordinator Opportunity – Oxford. This role is the first point of contact within the Compounding Customer Services team for internal and external customers. You will deliver an outstanding level of customer service by assisting the team with tasks including drug order processing, reviewing and scheduling orders, responding to customer queries, and general office activities and invoicing.
Responsibilities
- Process customer drug orders.
- Input data and update information with high attention to detail.
- Accurately review data entry orders.
- Allocate and schedule work to the correct location.
- Maintain regular communication with internal departments and customers via phone and email.
- Build internal and external relationships.
- Book couriers for product shipping.
- File and archive information.
- Manage stock as required.
Contract Details
- 12-month contract based in Oxford.
- Hourly PAYE rate of £13.40.
- Possible extension or permanent placement depending on performance.
- Working hours: choose 7.00 am – 3.00 pm or 8.00 am – 4.00 pm, with flexibility to work 10.00 am – 6.00 pm as required.
Qualifications
- Experience in a similar Customer Service role dealing directly with customers on the phone and via data entry and administration.
- Intermediate level proficiency with Microsoft Office (Word, Outlook, Excel).
- Excellent attention to detail.
How to Apply
To apply for this opportunity, please send a Word copy of your CV to the contact person or click Apply. Ensure you have read and agree to our Privacy Policy on the Quality Start website.
Customer Service Coordinator in Oxford employer: Quality Start
Contact Detail:
Quality Start Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Oxford
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with customers, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Coordinator in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Coordinator role. Highlight your experience in customer service, especially any tasks related to data entry and order processing. We want to see how your skills match what we're looking for!
Show Off Your Attention to Detail: Since attention to detail is key for this role, include examples in your application that demonstrate this skill. Whether it’s a project you managed or a task you completed, let us know how you ensured accuracy and quality.
Keep It Professional Yet Friendly: When writing your cover letter or email, strike a balance between professionalism and friendliness. We’re all about great customer service, so show us your personality while keeping it appropriate for a work setting.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re following the correct process. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Quality Start
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you handle customer queries and complaints, as well as your approach to maintaining relationships with both internal teams and external clients.
✨Showcase Your Attention to Detail
Since this role requires high attention to detail, prepare examples from your past experience where your meticulousness made a difference. Whether it’s about processing orders or data entry, having specific instances will impress the interviewer.
✨Familiarise Yourself with Microsoft Office
As proficiency in Microsoft Office is essential, make sure you can confidently discuss your experience with Word, Outlook, and Excel. Consider preparing a few examples of how you've used these tools effectively in previous roles.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and what success looks like in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.