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- Tasks: Assist customers with drug orders and provide top-notch service via phone and email.
- Company: Join a global pharmaceutical company with a focus on customer care.
- Benefits: Competitive hourly rate, potential for contract extension, and career growth opportunities.
- Other info: Dynamic team environment with potential for permanent placement.
- Why this job: Make a difference in healthcare while developing your customer service skills.
- Qualifications: Experience in customer service, strong IT skills, and attention to detail required.
The predicted salary is between 27800 - 27800 £ per year.
Opportunity: Do you have experience in dealing with customers or patients directly on the phone and email? Have you got good IT, attention to details and administration skills? Looking for a new contract role? If yes then this is the role for you. My client, a global pharmaceutical manufacturing company, are looking to recruit an experienced Customer Service Coordinator where you will be operating as the first point of contact within the Compounding Customer Services team for internal and external customers. You will be responsible for delivering an outstanding level of customer services by assisting the teams in a variety of tasks including drugs order processing, reviewing and scheduling of drug orders, answering customer queries, and general office activities and invoicing.
Duties and responsibilities include:
- Processing customer drugs orders.
- Inputting data and updating information with high attention to detail.
- Accurate review of data entry orders.
- Allocating and scheduling work to the correct location.
- Regular communication with internal departments and customers via phone and emails.
- Building internal and external relationships.
- Booking of couriers for product shipping.
- Filing and archiving of information.
- Stock management.
This is a 12 months contract role based in Oxford paying an hourly PAYE rate of £13.40. There is a potential that this role could get extended or go permanent however this is dependent on the individual and business performance.
Skills: To apply for the role of Customer Service Coordinator you will have:
- Worked in a similar Customer Service role dealing directly with customers on the phone, data entry and administration.
- Intermediate level with Microsoft Office programs such as Word, Outlook and Excel.
- Excellent attention to detail.
How to Apply: To apply for this one off opportunity, please send a word copy of your CV to me now by clicking on the Apply button or call me for a confidential chat. Please ensure you have read and agree to our Privacy Policy which can be found on the Quality Start website. If this sounds like the role for you or a colleague then please do not hesitate to contact us. If we manage to successfully fill a permanent placement from your recommendation then we will send you a cheque of £300. We also have many incentive schemes for referring contractors/temp staff so please contact us with the referral and we can provide you with more information. For a list of our current vacancies, please visit the Quality Start website. If you do not hear from Quality Start within 2 weeks your CV has not been short listed for this role. Quality Start are acting as a specialist recruitment consultancy for this role.
Customer Service Coordinator employer: Quality Start
Contact Detail:
Quality Start Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Make sure you know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of communication, try role-playing with a friend or family member. This will help you feel more confident when answering customer queries.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows that you're engaged and gives you a chance to find out if the company is the right fit for you too!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar names pop up in our system!
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially any roles where you've dealt directly with customers. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Show Off Your IT Skills: Since this role requires good IT skills, mention your proficiency with Microsoft Office programs like Word, Outlook, and Excel. We love seeing candidates who can demonstrate their tech-savviness, so include any specific examples of how you've used these tools in past roles.
Attention to Detail is Key: This position demands a high level of attention to detail, especially when processing orders and data entry. Make sure to highlight any experiences where you’ve had to be meticulous, as this will show us you’re the right fit for the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s super easy, and you’ll get all the info you need about the role and our company. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Quality Start
✨Know Your Customer Service Basics
Brush up on your customer service principles. Be ready to discuss how you've handled customer queries in the past, especially over the phone and via email. Think of specific examples where you went above and beyond to assist a customer.
✨Show Off Your IT Skills
Since this role requires good IT skills, make sure you’re familiar with Microsoft Office programs like Word, Outlook, and Excel. Prepare to demonstrate your proficiency, perhaps by discussing how you've used these tools in previous roles to manage data or streamline processes.
✨Attention to Detail is Key
This position demands a high level of attention to detail, especially when processing drug orders. Be prepared to explain how you ensure accuracy in your work. You might want to share a story about a time when your attention to detail made a significant difference.
✨Build Rapport with Your Interviewer
Remember, building relationships is crucial in customer service. During the interview, try to establish a connection with your interviewer. Ask them about their experiences at the company and share your enthusiasm for creating positive interactions with customers.