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- Tasks: Be the go-to person for customer queries and drug order processing.
- Company: Join a global pharmaceutical company making a difference in healthcare.
- Benefits: Competitive pay of £14.77/hour with potential for contract extension or permanent role.
- Why this job: Gain valuable experience in customer service while working in a supportive team environment.
- Qualifications: Experience in customer service, data entry, and proficiency in Microsoft Office required.
- Other info: Opportunity to earn referral bonuses and participate in incentive schemes.
Customer Service Coordinator Opportunity – Oxford Opportunity: Do you have experience in dealing with customers or patients directly on the phone and email? Have you got good IT and administration skills? Looking for a new contract role? If yes then this is the role for you. My client a global pharmaceutical manufacturing company are looking to recruit an experienced Customer Service Coordinator where you will be operating as the first point of contact within the Compounding Customer Services team for internal and external customers. You will be responsible for delivering an outstanding level of customer services by assisting the teams in a variety of tasks including drugs order processing, reviewing and scheduling of drug orders, answering customer queries, and general office activities and invoicing. Duties and responsibilities include: Processing customer drugs orders. Inputting data and updating information with high attention to detail. Accurate review of data entry orders. Allocating and scheduling work to the correct location. Regular communication with internal departments and customers via phone and emails. Building internal and external relationships. Booking of couriers for product shipping. Filing and archiving of information. Stock management. This is a 6 months contract role based in Oxford paying an hourly…
Customer Service Coordinator employer: Quality Start
Contact Detail:
Quality Start Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Make sure to highlight your experience in customer service roles during the interview. Be ready to share specific examples of how you've handled customer queries and resolved issues effectively.
✨Tip Number 2
Familiarize yourself with the pharmaceutical industry, especially regarding drug order processing. Understanding the basics can help you stand out as a knowledgeable candidate.
✨Tip Number 3
Demonstrate your IT skills by being prepared to discuss your proficiency with Microsoft Office programs. You might even want to mention any specific projects where you utilized these tools effectively.
✨Tip Number 4
Show your attention to detail by preparing questions about the role that reflect your understanding of the responsibilities. This will demonstrate your commitment to delivering outstanding customer service.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure to customize your CV to highlight your experience in customer service, particularly any roles where you dealt directly with customers via phone and email. Emphasize your data entry and administration skills.
Highlight Relevant Skills: In your application, clearly outline your proficiency with Microsoft Office programs, especially Word, Outlook, and Excel. Mention your attention to detail as it is crucial for this role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build relationships with both internal and external customers. Use specific examples from your past experiences.
Follow Application Instructions: Ensure you send a Word copy of your CV as specified in the job description. Double-check that you have included all necessary information and that your documents are formatted correctly before submitting.
How to prepare for a job interview at Quality Start
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service. Highlight specific examples where you successfully handled customer queries or resolved issues, especially over the phone or via email.
✨Demonstrate Attention to Detail
Since the role requires high attention to detail, be ready to provide examples of how you've ensured accuracy in data entry or order processing in your past positions.
✨Familiarize Yourself with Microsoft Office
Brush up on your skills with Microsoft Word, Outlook, and Excel. You might be asked about your proficiency, so consider preparing a few examples of how you've used these tools effectively in your previous jobs.
✨Prepare for Scenario-Based Questions
Think about potential scenarios you might face in this role, such as handling a difficult customer or managing multiple orders at once. Practice your responses to demonstrate your problem-solving skills and ability to prioritize tasks.
