Warranty Technician

Warranty Technician – Competitive Salary Knowlhill, Milton Keynes Full-Time | Permanent Are you passionate about cycling and skilled in resolving technical product issues? Do you thrive in a fast-paced environment where customer satisfaction and efficiency are key? If so, we’d love to hear from you! We’re looking for a dedicated and detail-oriented Warranty Technician to join our Warranty Department. You’ll play a vital role in ensuring that customer returns and warranty claims are handled swiftly, fairly, and to the highest standard. The Role As a Warranty Technician, you’ll be responsible for: * Managing the return and processing of warranty items in line with company and supplier policies. * Ensuring customer complaints and technical issues are resolved promptly and effectively. * Liaising with suppliers to ensure warranty returns are processed accurately and efficiently. * Communicating key warranty and product insights to internal departments. * Providing technical and warranty support to UK-based customers. The Person Reporting to the Warranty & GSR Manager, the ideal candidate will: * Be confident in managing their own workload and making sound warranty decisions. * Have excellent written and verbal communication skills. * Be a clear and professional communicator who enjoys working directly with customers. * Be an enthusiastic team player with a track record of achieving goals. * Possess solid knowledge of Road and MTB bikes, with technical understanding of Shimano products being a distinct advantage. * Be Cytech Level 1 or 2 qualified (or equivalent). What We Offer * A competitive salary package * A supportive and dynamic working environment * Opportunities for training and career development * The chance to work with a team passionate about cycling and customer care Ready to Join Us? If you\’re a motivated and customer-focused technician who thrives in a collaborative environment, apply today and help us deliver top-class service to our cycling community. Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 5th year running!). Please note due to the volume of applications we receive you will only be contacted if we are progressing your application