At a Glance
- Tasks: Coordinate customer service operations and support field engineers to ensure smooth service delivery.
- Company: Join a top-rated agency in Milton Keynes with a collaborative work culture.
- Benefits: Competitive salary, bonus opportunities, 28 days holiday, and a supportive environment.
- Other info: Enjoy an 18-month fixed-term contract with excellent career development opportunities.
- Why this job: Be the vital link between customers and teams, making a real impact on service quality.
- Qualifications: Experience in service coordination and strong IT skills; MS Dynamics CRM knowledge is a plus.
The predicted salary is between 30000 - 38000 £ per year.
Salary: £34,500 + Bonus
Contract: Fixed Term - 18 Months
We are seeking a highly organised and customer-focused Service Coordinator to act as the vital link between customers, field service engineers, partners, and internal teams. This role plays a key part in ensuring service operations run efficiently, accurately, and in line with company standards.
Key Responsibilities
- Customer Support
- Handle inbound customer calls via the dedicated MSC/Customer Service hotline
- Manage mailbox enquiries professionally and efficiently
- Accurately log faults within MS Dynamics CRM for Sysmex and partner supplier equipment
- Schedule emergency call-outs
- Schedule routine maintenance visits
- Schedule urgent field corrective actions
- Work collaboratively with the Field Service Engineering team to meet customer requirements
- Reporting
- Collate data and update cases within MS Dynamics CRM
- Create reports for Account Managers
- Manage partner supplier equipment maintenance and liaise with customers to organise visits
- Administration
- Escalate customer issues where appropriate
- Update MS Dynamics CRM for newly installed partner supplier equipment
- Support inventory management processes
- Business Relationship Management
- Continuously strengthen and develop relationships with business partners
- Act as a key coordination point between internal and external stakeholders
About You
- Experience in service coordination, scheduling, or technical administration
- Confident handling customer calls and managing competing priorities
- Strong IT skills (experience with MS Dynamics CRM is desirable)
- Excellent organisational skills and attention to detail
- A calm, solution-focused approach
- Strong communication and teamwork skills
What We Offer
- £34,500 salary
- Bonus opportunity
- 18-month fixed-term contract
- 28 days holiday plus 8 days bank holidays
- A collaborative and supportive working environment
- The opportunity to play a key role in delivering high-quality technical service support
Service Coordinator (18-Month Fixed Term Contract) employer: Quality Personnel
Join a dynamic and supportive team as a Service Coordinator, where your organisational skills will shine in a collaborative environment. With a competitive salary of £34,500, bonus opportunities, and generous holiday allowances, we prioritise employee well-being and growth. Located in Milton Keynes, you'll have the chance to develop meaningful relationships with customers and partners while contributing to high-quality service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator (18-Month Fixed Term Contract)
✨Tip Number 1
Get to know the company! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Service Coordinator, you'll be handling customer calls and liaising with various teams. Role-play scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about the role. Don’t miss out on this opportunity!
We think you need these skills to ace Service Coordinator (18-Month Fixed Term Contract)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in service coordination and customer support. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Coordinator role. Share specific examples of how you've handled customer calls or managed schedules effectively.
Show Off Your IT Skills:Since strong IT skills are key for this role, mention any experience you have with MS Dynamics CRM or similar systems. We love seeing candidates who can hit the ground running with tech!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Quality Personnel
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Service Coordinator role. Familiarise yourself with the key responsibilities like customer support, scheduling, and reporting. This will help you demonstrate your knowledge and show how your experience aligns with what they’re looking for.
✨Showcase Your Organisational Skills
Since this role requires excellent organisational skills, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and ensured everything ran smoothly.
✨Brush Up on MS Dynamics CRM
If you have experience with MS Dynamics CRM, be prepared to talk about it! If not, do a bit of research to understand its functionalities. Mentioning how you can quickly learn new systems will also impress them, as they value strong IT skills.
✨Demonstrate Your Customer Focus
This role is all about being customer-focused, so think of specific instances where you’ve gone above and beyond for a customer. Share stories that highlight your calm, solution-focused approach and your ability to build strong relationships with clients and partners.
