Senior Helpdesk Administrator

About the Role

Senior Helpdesk Administrator – 6-Month Fixed Term Contract. Location: Office-based initially (Hybrid option available after probation). Hours: 37.5 hours per week (alternating shifts: Week 1 – 08:00-16:00, Week 2 – 09:00-17:00). Start Date: Immediate.

Key Responsibilities

• Act as the first point of contact for all customer enquiries via telephone and email.
• Accurately log all job details into the internal IT system.
• Plan engineers\’ routes in line with Service Level Agreement (SLA) requirements to ensure efficient service delivery.
• Provide ongoing support to the engineering and parts dispatch teams.
• Confirm job completion and ensure all relevant updates are communicated to customers in a timely and professional manner.

Requirements

• Previous experience in a helpdesk, service coordination, or administrative support role (ideally within a technical or engineering environment).
• Excellent organisational and multitasking abilities.
• Strong IT literacy and attention to detail.
• Confident communicator with a customer-focused approach.

What We\’re Looking For

• Minimum 3 years\’ experience in a similar office-based role.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook).
• Excellent time management and organisational skills.
• Strong understanding of UK geography and ability to plan efficient routes.
• A self-starter with good initiative and a willingness to learn.
• Strong analytical and problem-solving skills.

Screening and Referencing Process

Please note that all candidates will be subject to a comprehensive pre-employment screening and referencing process, which can take approximately four weeks to complete. This process involves verifying up to 10 years of employment history, and no gaps are permitted. Candidates must be prepared to provide all requested documentation promptly. Unfortunately, applicants with a CCJ, IVA, bankruptcy, or criminal record will not be considered.

Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 5th year running!).

Please note due to the volume of applications you will only be contacted if we are progressing your application.