At a Glance
- Tasks: Support customers with expert advice and drive sales in the cycling industry.
- Company: Join one of the UK's leading cycling distributors with a dynamic team.
- Benefits: Competitive salary, generous staff discounts, and free onsite parking.
- Other info: Great career development opportunities in a supportive team environment.
- Why this job: Combine your passion for bikes with a rewarding customer service role.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
Passionate about bikes? Love helping customers? Ready to join one of the UK's leading cycling distributors? We're looking for an enthusiastic and knowledgeable Customer Service Sales Advisor to join our dynamic team. Reporting directly to the Head of Customer Service, you'll play a vital role in supporting our customers, providing expert product advice, and helping drive sales across our exciting portfolio of cycling brands. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys building relationships with customers, and has a genuine passion for the cycling industry.
What You'll Be Doing
- Handling inbound sales enquiries via phone and email.
- Providing expert technical advice across our product range.
- Proactively contacting customers with new product launches and special offers.
- Working closely with our Brand and Sales teams to ensure exceptional customer support.
- Managing your own workload effectively while delivering outstanding service.
What We're Looking For
- Previous customer service and/or sales experience.
- Strong communication skills with excellent spoken and written English.
- Confidence in providing technical product advice.
- Good working knowledge of Microsoft Office applications.
- A solid understanding of Road and MTB bikes is desirable.
- Knowledge of Shimano products would be highly advantageous.
- A motivated team player who can manage multiple priorities and consistently achieve goals.
- Experience within the cycling industry is preferred but not essential for the right candidate.
What's In It For You?
- Competitive salary package.
- Generous staff discount scheme.
- Free onsite parking.
- Opportunity to work with some of the most respected brands in cycling.
- Supportive team environment with opportunities to develop your career.
Please note due to the volume of applications we receive you will only be contacted if we are progressing your application.
Customer Sales Advisor employer: Quality Personnel
Join a vibrant team at one of the UK's leading cycling distributors, where your passion for bikes and customer service can truly shine. With a competitive salary, generous staff discounts, and a supportive work culture, you'll have ample opportunities for personal and professional growth while working with respected brands in the cycling industry. Our dynamic environment encourages collaboration and innovation, making it an ideal place for those eager to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Advisor
✨Tip Number 1
Get to know the company and its products inside out! Research their cycling brands and be ready to chat about them during your interview. This shows your passion for bikes and helps you stand out as a knowledgeable candidate.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, it’s crucial to articulate your thoughts clearly. Try role-playing with a friend or family member to boost your confidence before the big day.
✨Tip Number 3
Show off your sales skills! Think of examples from your past experiences where you successfully helped customers or drove sales. Be ready to share these stories in your interview to demonstrate your ability to excel in this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Sales Advisor
Some tips for your application 🫡
Show Your Passion for Cycling:Make sure to highlight your love for bikes in your application. We want to see that you’re not just looking for a job, but that you genuinely care about the cycling industry and helping customers find the right products.
Tailor Your Experience:When writing your application, focus on your previous customer service or sales experience. We’re looking for specific examples of how you’ve helped customers in the past, so don’t hold back on those success stories!
Be Clear and Concise:Use clear language and keep your application straightforward. We appreciate good communication skills, so make sure your written English is top-notch and easy to read. Avoid jargon unless it’s relevant to cycling!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Quality Personnel
✨Know Your Bikes
Brush up on your knowledge of road and MTB bikes, as well as Shimano products. Being able to speak confidently about these will show your passion for cycling and help you stand out as a knowledgeable candidate.
✨Practice Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. Consider role-playing common customer scenarios with a friend to enhance your spoken and written English skills.
✨Show Enthusiasm for Customer Service
Prepare examples from your previous experience where you provided exceptional customer service or sales support. Highlight how you built relationships with customers and resolved their issues effectively.
✨Familiarise Yourself with the Company
Research the company and its cycling brands before the interview. Understanding their product range and recent launches will allow you to engage in meaningful conversations and demonstrate your genuine interest in joining their team.
