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- Tasks: Join a dynamic team as a Customer Operations Specialist, handling customer escalations and driving operational excellence.
- Company: Work with a premium brand in the automotive finance sector, known for innovation and quality.
- Benefits: Enjoy a competitive hourly rate, a supportive team culture, and opportunities for personal development.
- Why this job: Be part of a fast-paced environment where you can make a real impact on customer experiences.
- Qualifications: Experience in a customer-centric contact centre and strong communication skills are essential.
- Other info: This role requires a credit check and DBS check post-interview.
Booking: From 11-Aug-2025 To 15-Aug-2025Join a Premium Brand: Customer Operations Specialist
Milton Keynes | Fully Office Based Working | 14.31 per hour
Start date: 11th of August 2025
08:30 – 17:00 with a 1 hour lunch break
Please note that our client wouldn-t consider anyone with any holiday in the first 6 weeks of this role due to training.
Are you passionate about delivering first-class customer experiences and supporting operational excellence- Do you thrive in a fast-paced environment where no two days are the same- Our client, a market-leading name in the automotive finance sector, is looking for a driven and experienced Customer Operations Specialist to join their dynamic team.
About the Role
As a Customer Operations Specialist, you-ll be at the heart of the contact centre\’s daily operations-balancing customer escalations, complaint resolution, quality assurance, and advisor development. You-ll play a key role in delivering a customer-first experience while driving performance and continuous improvement across the team.
Key Responsibilities
Operational Excellence
– Act as a subject matter expert within the Customer Operations team
– Support day-to-day operations including inbound call handling
– Foster a culture of service excellence, helping to future-proof the team
Customer Escalation & Complaint Resolution
– Be a key escalation point for complex customer issues
– Manage investigations of written and verbal complaints in line with regulatory and internal standards
– Ensure outcomes are fair, timely, and customer-centric
Quality Assurance & Compliance
– Collaborate with QA stakeholders to ensure clear, transparent processes
– Conduct regular spot checks and root cause analysis
– Signpost training needs and contribute to the wider QA framework
Coaching & Development
– Lead bite-sized and refresher training sessions to build advisor expertise
– Drive performance through one-to-one coaching, KPI/OPI review, and motivational engagement
– Support retention efforts through a \”Great Place to Work\” approach
About You
You-re an experienced contact centre professional with a proven track record in customer care and operational support. You bring energy, resilience, and a customer-obsessed mindset. You know how to balance competing priorities while maintaining high standards of service, compliance, and team engagement.
You-ll need:
– Experience in a dynamic, customer-centric contact centre
– Strong communication and leadership skills
– Confidence in handling escalations and complaints with empathy and professionalism
– A sharp eye for process improvement and performance metrics
– Knowledge of regulatory standards (FCA, DPA, AML, etc.) or a willingness to achieve required accreditations
Why Apply-
Our client offers a unique opportunity to work with a premium brand that-s redefining innovation in the automotive finance space. You-ll be empowered to make a difference, with a team that values collaboration, continuous development, and delivering best-in-class customer experiences.
Credit check and DBS check will be required for this role – this will be obtained by Quality Personnel if successful after interview stage.
Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 4th year running!).
Please note due to volume of applications you will only be contacted if we are progressing your application.
Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 5thyear running!).
Please note due to volume of applications you will only be contacted if we are progressing your application.
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Customer Operations Specialist employer: Quality Personnel
Contact Detail:
Quality Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Specialist
✨Tip Number 1
Familiarise yourself with the automotive finance sector. Understanding the industry will not only help you in interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Brush up on your complaint resolution skills. Be prepared to discuss specific examples of how you've successfully handled escalations and complaints in previous roles, showcasing your empathy and professionalism.
✨Tip Number 3
Highlight your experience in quality assurance and compliance. Be ready to talk about any processes you've improved or training sessions you've led, as this aligns closely with the responsibilities of the role.
✨Tip Number 4
Showcase your leadership skills. Whether through coaching or team engagement, be prepared to share how you've motivated others and contributed to a positive work environment, which is key for this position.
We think you need these skills to ace Customer Operations Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and operational support. Emphasise any roles where you handled escalations or complaints, as well as your ability to thrive in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering first-class customer experiences. Mention specific examples of how you've contributed to operational excellence in previous roles, and express your enthusiasm for working with a premium brand.
Highlight Relevant Skills: In your application, clearly outline your strong communication and leadership skills. Provide examples of how you've successfully managed customer escalations and complaints, demonstrating your empathy and professionalism.
Showcase Continuous Improvement Mindset: Mention any experience you have with process improvement and performance metrics. Highlight your willingness to learn about regulatory standards and your commitment to contributing to a culture of service excellence.
How to prepare for a job interview at Quality Personnel
✨Showcase Your Customer-Centric Mindset
During the interview, emphasise your passion for delivering exceptional customer experiences. Share specific examples from your previous roles where you successfully resolved customer issues or improved service quality.
✨Demonstrate Your Problem-Solving Skills
Be prepared to discuss how you've handled escalations and complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your ability to remain calm and professional under pressure.
✨Familiarise Yourself with Regulatory Standards
Since knowledge of regulatory standards is crucial for this role, brush up on relevant regulations such as FCA, DPA, and AML. Being able to discuss these topics will show your commitment to compliance and operational excellence.
✨Prepare for Role-Specific Scenarios
Anticipate questions related to the key responsibilities of the Customer Operations Specialist role. Think about how you would approach quality assurance, coaching, and performance metrics, and be ready to share your insights and strategies.
