At a Glance
- Tasks: Engage customers through calls and LiveChat, turning interactions into sales leads.
- Company: Join the prestigious Mercedes-Benz Financial Services team.
- Benefits: Earn £14.77 per hour with hybrid working and no weekend shifts.
- Other info: Comprehensive training provided; no automotive experience needed.
- Why this job: Develop your career with a leading automotive brand while delivering exceptional customer experiences.
- Qualifications: Strong communication skills and a customer-first approach are essential.
The predicted salary is between 14.77 - 14.77 £ per hour.
Location: Hybrid - 3 days in the office, 2 days working from home
Salary: £14.77 per hour
Hours: Full-time, Monday to Friday on a rotating shift pattern:
- 9:00am - 5:30pm
- 11:00am - 7:30pm
Contract: 12-Month Temporary Assignment
About the Role
We're looking for enthusiastic and customer-focused individuals to join a busy friendly team as a Lead Generation Retail Specialist on a 12-month temporary contract. This is an exciting opportunity to work with the prestigious Mercedes-Benz Financial Services brand, engaging with current and prospective customers across multiple digital and telephone channels.
You'll play a key role in delivering a consultative sales experience, identifying customer needs and helping connect them with the right Mercedes-Benz products, services and retailer network while ensuring full compliance with FCA and GDPR regulations. No previous automotive experience? No problem - full training will be provided.
What You’ll Be Doing
- Contact current and prospective customers through outbound telephone campaigns and LiveChat.
- Build rapport with customers to understand their needs and identify suitable vehicles, products and offers.
- Convert customer interactions into qualified sales leads for the Mercedes-Benz retailer network.
- Deliver exceptional customer service across every interaction.
- Ensure all conversations comply with FCA regulations and company standards.
- Maintain accurate customer records and process data in line with GDPR requirements.
- Work closely with retailer and dealer networks to support lead generation and sales opportunities.
- Continuously develop your knowledge of Mercedes-Benz products and services.
What We’re Looking For
- Excellent communication and relationship-building skills.
- A customer-first approach with the confidence to influence and engage customers.
- Strong attention to detail and a high level of accuracy.
- The motivation to achieve sales and performance targets.
- A professional and ethical approach to working within regulatory guidelines.
- Previous experience in a regulated sales or customer service environment (desirable).
- Knowledge of the automotive industry (desirable but not essential).
What We Offer
- £14.77 per hour.
- Hybrid working - 3 days in the office and 2 days from home.
- Monday to Friday working - no weekend shifts.
- Comprehensive training and ongoing support.
- The opportunity to work with one of the world's leading automotive brands.
- A collaborative and supportive team environment.
If you’re passionate about delivering exceptional customer experiences, enjoy working towards targets and want to develop your career with a premium automotive brand, we’d love to hear from you.
Lead Generation Retail Specialist in Buckingham employer: Quality Personnel
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