At a Glance
- Tasks: Provide top-notch IT support and help users solve technical issues.
- Company: Join a leading employment agency known for its supportive culture.
- Benefits: Gain valuable experience, flexible shifts, and enhance your customer service skills.
- Other info: Work in a dynamic team with opportunities for growth and learning.
- Why this job: Make a difference by helping others while developing your tech skills this summer.
- Qualifications: Strong communication skills and a knack for troubleshooting tech problems.
The predicted salary is between 11 - 16 £ per hour.
Quality Personnel are currently looking for a professional, customer service driven helpdesk support agent to join one of our clients for a summer project.
This person would need a mix of technical knowledge and the ability to communicate with users of all different abilities who are remote working. This person needs to be very customer focused and would need a calming and patient manner.
The Shifts:
- Five-day rota across 7 Days. One of these days will be either Saturday or Sunday every week. The shifts pattern varies slightly each week.
- Weekday shift one - The earliest start would be 08:00 and the latest finish would be 15:30 (you will be required to work a shift within these hours).
- Weekday shift two - The earliest start would be 13:30 and the latest finish would be 21:00 (you will be required to work a shift within these hours).
- Weekend – The earliest start 09:00 and latest finish is 16:30.
The successful candidate:
- Excellent communication and note taking skills.
- A great technical knowledge and the ability to ask the right questions to diagnose issues.
- Great accuracy, patient and methodical.
- Great team player and the ability to remain calm under pressure.
- To show a methodical and accurate approach to gathering facts, evidence and make conclusions.
Please note due to the volume of applications we receive you will only be contacted if we are progressing your application.
Locations
IT Helpdesk Support in Bradwell, Milton Keynes employer: Quality Personnel
Quality Personnel is an exceptional employer, renowned for its supportive work culture and commitment to employee development. As a part of our team, you will benefit from flexible shift patterns, a focus on customer service excellence, and the opportunity to enhance your technical skills while working in a dynamic environment. Join us in Milton Keynes, where we pride ourselves on being one of the top agencies, ensuring a rewarding summer project experience for all our staff.
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk Support in Bradwell, Milton Keynes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Quality Personnel. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Quality Personnel before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace IT Helpdesk Support in Bradwell, Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Quality Personnel:Your cover letter is your chance to shine! Tell us why you want to work at Quality Personnel specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Quality Personnel!
How to prepare for a job interview at Quality Personnel
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
