At a Glance
- Tasks: Support customers and drive sales in the exciting cycling industry.
- Company: Join one of the UK's leading cycling distributors.
- Benefits: Competitive pay, dynamic team environment, and opportunities for growth.
- Other info: Fast-paced environment with a focus on building customer relationships.
- Why this job: Combine your passion for bikes with a rewarding customer service role.
- Qualifications: Experience in customer service or sales and strong communication skills.
The predicted salary is between 28000 - 30000 £ per year.
Passionate about bikes? Love helping customers? Ready to join one of the UK's leading cycling distributors? We're looking for an enthusiastic and knowledgeable Customer Service & Sales Advisor to join our dynamic team. Reporting directly to the Head of Customer Service, you'll play a vital role in supporting our customers, providing expert product advice, and helping drive sales across our exciting portfolio of cycling brands. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys building relationships with customers, and has a genuine passion for the cycling industry.
What You'll Be Doing
- Handling inbound sales enquiries via phone and email.
- Providing expert technical advice across our product range.
- Proactively contacting customers with new product launches and special offers.
- Working closely with our Brand and Sales teams to ensure exceptional customer support.
- Managing your own workload effectively while delivering outstanding service.
What We're Looking For
- Previous customer service and/or sales experience.
- Strong communication skills with excellent spoken and written English.
- Confidence in providing technical product advice.
- Good working knowledge of Microsoft.
Customer Service & Sales Advisor in Milton employer: Quality Personnel Services
Join a vibrant team at one of the UK's leading cycling distributors, where your passion for bikes and customer service can truly shine. We offer a supportive work culture that values employee growth, with opportunities for training and development in a fast-paced environment. Enjoy unique benefits such as staff discounts on cycling products and the chance to be part of an enthusiastic community that shares your love for cycling.
Contact Details:
Quality Personnel Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Sales Advisor in Milton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Quality Personnel Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Quality Personnel Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service & Sales Advisor in Milton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Quality Personnel Services:Your cover letter is your chance to shine! Tell us why you want to work at Quality Personnel Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Quality Personnel Services!
How to prepare for a job interview at Quality Personnel Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
