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- Tasks: Provide IT helpdesk support and assist users with technical issues.
- Company: Quality personnel seeking a customer-focused helpdesk support agent.
- Benefits: Gain valuable experience in a professional environment this summer.
- Other info: Flexible shifts with a mix of weekday and weekend hours.
- Why this job: Perfect opportunity to enhance your tech skills while helping others.
- Qualifications: Strong communication skills and basic technical knowledge required.
The predicted salary is between 20000 - 25000 £ per year.
Quality personnel are currently looking for a professional, customer service driven helpdesk support agent to join one of our clients for a summer project. This person would need a mix of technical knowledge and the ability to communicate with users of all different abilities who are remote working. This person needs to be very customer focused and would need a calming and patient manner.
The Shifts:
- Five-day rota across 7 Days. One of these days will be either Saturday or Sunday every week. The shifts pattern varies slightly each week.
- Weekday shift one - The earliest start would be 08:00 and the latest finish would be 15:30 (you will be required to work a shift within these hours).
- Weekday shift two - The earliest start would be 13:30 and the latest finish would be 21:00 (you will be required to work a shift within these hours).
- Weekend - The earliest start 09:00 and latest finish is 16:30.
The successful candidate:
- Excellent communication and note taking skills.
- A great technical knowledge.
IT Helpdesk Support - Temporary in Milton Keynes employer: Quality Personnel Services
Contact Detail:
Quality Personnel Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Support - Temporary in Milton Keynes
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping users, being able to explain technical issues in a simple way is key. Try role-playing with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the company and the role. You never know who might give you a leg up in the application process!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about landing that IT Helpdesk Support role.
We think you need these skills to ace IT Helpdesk Support - Temporary in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical skills and customer service experience. We want to see how you can communicate effectively with users of all abilities, so don’t hold back on showcasing those relevant experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this IT Helpdesk Support role. Share specific examples of how you've helped customers in the past and how you handle challenging situations with a calm and patient manner.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon unless it's necessary. Remember, we’re looking for someone who can communicate well with users!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Quality Personnel Services
✨Know Your Tech
Brush up on your technical knowledge before the interview. Make sure you can confidently discuss common IT issues and solutions, as well as any relevant software or tools you’ve used. This will show that you’re not just a people person but also technically savvy.
✨Practice Your Communication Skills
Since this role requires excellent communication, practice explaining technical concepts in simple terms. You might want to role-play with a friend or family member to ensure you can convey information clearly and patiently, especially for users with varying abilities.
✨Show Your Customer Focus
Prepare examples from your past experiences where you provided exceptional customer service. Think about times when you had to remain calm under pressure or help someone who was frustrated. This will demonstrate your ability to handle challenging situations with a positive attitude.
✨Understand the Shift Patterns
Familiarise yourself with the shift patterns mentioned in the job description. Be ready to discuss your availability and how you can adapt to the varying schedules. Showing that you’re flexible and willing to work weekends will make you stand out as a committed candidate.