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For Companies At a Glance
- Tasks: Support customers by handling queries and resolving issues in a busy contact centre.
- Company: Join a dynamic team in a fast-paced environment focused on customer satisfaction.
- Benefits: Competitive hourly rate, flexible hours, and opportunities for professional growth.
- Why this job: Make a real difference by providing excellent service and support to customers.
- Qualifications: Experience in customer service, strong communication skills, and a team player attitude.
- Other info: 12-month contract with potential for career advancement in a supportive environment.
The predicted salary is between 30000 - 30000 £ per year.
Location: Tongwell
Fully Office Based
Hours: 37.5 hours per week | 09:00 - 17:00 (30 mins lunch + 15 mins break)
Duration: 12-month contract (initially)
Rate: £14.77 per hour
Start: 11th May 2026
Were recruiting for a proactive and adaptable Customer Operations Specialist to join a busy contact centre team in Tongwell, Milton Keynes.
The Role
Youll be cross-trained across multiple operational areas, providing support where its needed most. Handling inbound customer queries via phone and email, youll move fluidly between teams during peak periods and high-priority situations to ensure smooth service delivery. Youll also support with customer escalations, using your calm, professional approach to resolve issues efficiently while maintaining a strong customer-first focus.
What Were Looking For
- Experience in a fast-paced, customer-focused environment (Financial Services experience desirable)
- Confident managing high volumes and changing priorities
- Strong communication and problem-solving skills
- A flexible team player who thrives under pressure
- Understanding of regulatory compliance (FCA, DPA, AML, Code of Conduct, etc.)
If youre resilient, adaptable, and passionate about delivering excellent customer service, wed love to hear from you.
Customer Operations Specialist in Milton Keynes employer: Quality Personnel Services
Contact Detail:
Quality Personnel Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Specialist in Milton Keynes
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and mission. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Customer Operations Specialist, especially your ability to handle high volumes and changing priorities.
✨Tip Number 3
Show off your problem-solving skills! During the interview, be ready to share specific examples of how you've resolved customer issues in the past. This will demonstrate your calm, professional approach and your commitment to excellent customer service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Operations Specialist in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in fast-paced, customer-focused environments. We want to see how you've handled high volumes and changing priorities, so don’t be shy about showcasing those skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Operations Specialist role. Mention your problem-solving skills and how you thrive under pressure – we love that!
Showcase Your Communication Skills: Since you'll be handling customer queries via phone and email, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application to reflect this ability.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Quality Personnel Services
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Operations Specialist role. Familiarise yourself with the key responsibilities and how they align with your skills. This will help you articulate why you're a great fit for the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service abilities. Think of specific situations where you handled high volumes of queries or resolved escalations effectively. This will demonstrate your capability to thrive in a fast-paced environment.
✨Brush Up on Compliance Knowledge
Since the role involves understanding regulatory compliance, take some time to review the basics of FCA, DPA, and AML regulations. Being able to discuss these topics confidently will show that you’re serious about the role and understand its importance.
✨Practice Your Problem-Solving Approach
During the interview, you might be asked to solve hypothetical customer issues. Practice articulating your thought process clearly and calmly. This will showcase your problem-solving skills and your ability to maintain a customer-first focus under pressure.