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For Companies At a Glance
- Tasks: Lead and motivate a sales support team while ensuring top-notch customer service.
- Company: Join a leading cycling industry company known for its dynamic team and growth opportunities.
- Benefits: Enjoy a competitive salary, commission potential, and career development in a passionate environment.
- Why this job: Be part of an exciting industry, drive success, and make a real impact on customer experiences.
- Qualifications: Experience in cycle retail or sales support management is essential; strong leadership and communication skills required.
- Other info: Rated as one of the top 3 agencies in Milton Keynes for five consecutive years!
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about the cycling industry and looking to lead a dynamic team to success? We are looking for a driven and experienced Sales Support Team Manager to join our clients growing team. In this role, you'll be pivotal in supporting the sales team, ensuring the highest level of customer service, and driving sales performance.
Key Responsibilities:
- Lead, coach, and motivate the sales support team to meet and exceed performance targets.
- Handle inbound sales calls and respond to customer enquiries with knowledge and professionalism.
- Provide detailed product information and offer tailored support to customers.
- Make outbound calls to customers, promoting special offers, promotions, and products.
- Oversee order processing, ensuring accuracy and timely delivery of products to customers.
- Collaborate with the sales team to better understand customer needs and deliver exceptional support.
- Identify opportunities for process improvements and implement efficient systems to boost team performance.
- Resolve customer issues and complaints, ensuring an outstanding service experience at every touchpoint.
- Report on team performance, sales data, and customer feedback to senior management.
Key Requirements:
- Previous experience working for a cycle retailer or business is essential to apply for this role.
- Proven experience in sales support or customer service management, ideally in a B2B environment.
- Strong leadership skills, with the ability to inspire and motivate a team.
- Exceptional communication and interpersonal skills.
- A passion for cycling and a solid understanding of cycling products.
- Excellent organisational skills and the ability to manage priorities effectively.
- A proactive problem solver with a customer-centric mindset.
What We Offer:
- Competitive salary with the potential to earn excellent commission annually.
- A chance to work with a passionate team in the exciting and dynamic cycling industry.
- Opportunities for career growth and professional development.
If you are looking for a challenging and rewarding role in a fast-paced environment, we want to hear from you! Apply today to join our team as a Sales Support Team Manager and help us deliver exceptional service to our customers while driving the success of our business.
Sales Support Team Manager employer: Quality Personnel Services Ltd
Contact Detail:
Quality Personnel Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Team Manager
✨Tip Number 1
Familiarise yourself with the cycling industry and current trends. Being knowledgeable about cycling products and market dynamics will not only help you in interviews but also demonstrate your passion for the role.
✨Tip Number 2
Network with professionals in the cycling sector. Attend local cycling events or join online forums to connect with others in the industry. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your leadership style and experiences. Think of specific examples where you've successfully motivated a team or improved performance, as this will be crucial in showcasing your fit for the Sales Support Team Manager role.
✨Tip Number 4
Research the company’s values and mission. Understanding what drives the organisation will allow you to align your answers during discussions and show that you're genuinely interested in contributing to their success.
We think you need these skills to ace Sales Support Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales support or customer service management, especially within the cycling industry. Use specific examples to demonstrate your leadership skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for cycling and your understanding of the industry. Mention how your previous experiences align with the key responsibilities of the Sales Support Team Manager role.
Highlight Key Skills: In your application, emphasise your exceptional communication and interpersonal skills. Provide examples of how you've successfully motivated a team and resolved customer issues in the past.
Showcase Problem-Solving Abilities: Include instances where you've identified process improvements or implemented efficient systems in your previous roles. This will demonstrate your proactive approach and customer-centric mindset.
How to prepare for a job interview at Quality Personnel Services Ltd
✨Show Your Passion for Cycling
Make sure to express your enthusiasm for the cycling industry during the interview. Share any personal experiences or knowledge you have about cycling products, as this will demonstrate your genuine interest and understanding of the market.
✨Highlight Leadership Experience
Prepare examples of how you've successfully led and motivated a team in previous roles. Discuss specific strategies you've used to inspire your team and how those strategies resulted in improved performance or customer satisfaction.
✨Demonstrate Customer-Centric Mindset
Be ready to discuss how you handle customer inquiries and complaints. Provide examples of how you've gone above and beyond to ensure a positive customer experience, showcasing your problem-solving skills and commitment to service excellence.
✨Prepare for Sales Performance Questions
Anticipate questions related to sales performance and metrics. Be prepared to discuss how you've tracked and reported on team performance in the past, and share any insights on how you can contribute to driving sales success in this new role.
