At a Glance
- Tasks: Provide IT helpdesk support and assist users with technical issues.
- Company: Join a top-rated agency in Milton Keynes for a summer project.
- Benefits: Gain valuable experience, develop customer service skills, and work in a supportive team.
- Other info: Flexible shifts with a dynamic team environment.
- Why this job: Perfect opportunity to enhance your tech skills while helping others remotely.
- Qualifications: Strong communication skills and basic technical knowledge required.
The predicted salary is between 20000 - 25000 € per year.
Quality personnel are currently looking for a professional, customer service driven helpdesk support agent to join one of our clients for a summer project. This person would need a mix of technical knowledge and the ability to communicate with users of all different abilities who are remote working. This person needs to be very customer focused and would need a calming and patient manner.
The Shifts
- Five-day rota across 7 Days. One of these days will be either Saturday or Sunday every week. The shifts pattern varies slightly each week.
- Weekday shift one - The earliest start would be 08:00 and the latest finish would be 15:30 (you will be required to work a shift within these hours).
- Weekday shift two - The earliest start would be 13:30 and the latest finish would be 21:00 (you will be required to work a shift within these hours).
- Weekend - The earliest start 09:00 and latest finish is 16:30.
The successful candidate
- Excellent communication and note taking skills.
- A great technical knowledge and the ability to ask the right questions to diagnose issues.
- Great accuracy, patient and methodical.
- Great team player and the ability to remain calm under pressure.
- To show a methodical and accurate approach to gathering facts, evidence and make conclusions.
Quality Personnel acting as an Employment Agency & Business.
Please note due to the volume of applications we receive you will only be contacted if we are progressing your application.
IT Helpdesk Support - Temporary in Milton Keynes employer: Quality Personnel Services Ltd
Quality Personnel is an exceptional employer, renowned for its commitment to fostering a supportive and dynamic work environment in Milton Keynes. With a focus on employee growth and development, we offer comprehensive training and opportunities for advancement, ensuring that our team members thrive both personally and professionally. Our culture prioritises collaboration and customer service excellence, making it an ideal place for those seeking meaningful and rewarding employment in the IT support sector.
Contact Detail:
Quality Personnel Services Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk Support - Temporary in Milton Keynes
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the client you'll be working with. Understanding their values and culture can help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping users with different abilities, it’s crucial to demonstrate your ability to explain technical issues in simple terms. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Be ready for situational questions! Think about past experiences where you had to stay calm under pressure or solve a tricky problem. Having these examples ready will help you shine during the interview.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about landing this job. Don’t miss out!
We think you need these skills to ace IT Helpdesk Support - Temporary in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your technical skills and customer service experience. We want to see how you can communicate effectively with users of all abilities, so don’t shy away from showcasing relevant examples!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this IT Helpdesk Support role. Mention your calm and patient manner, and how you handle pressure like a pro.
Showcase Your Communication Skills:Since communication is key in this role, make sure your application reflects your ability to convey information clearly. Use straightforward language and keep it professional yet friendly – we love that!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Quality Personnel Services Ltd
✨Know Your Tech
Brush up on your technical knowledge before the interview. Familiarise yourself with common IT issues and solutions, as well as any specific software or tools mentioned in the job description. This will help you demonstrate your expertise and confidence during the conversation.
✨Practice Your Communication Skills
Since this role requires excellent communication skills, practice explaining technical concepts in simple terms. You might want to role-play with a friend or family member, asking them to act as a user with varying levels of tech knowledge. This will prepare you for the diverse range of users you'll encounter.
✨Stay Calm Under Pressure
Prepare for potential stress during the interview by practising mindfulness techniques. Think about how you would handle difficult situations calmly and methodically. Share examples from your past experiences where you successfully managed pressure, as this will show your ability to remain composed in challenging scenarios.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the team dynamics, shift patterns, or the types of issues you might encounter. This shows your genuine interest in the role and helps you assess if the position is the right fit for you.
