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For Companies At a Glance
- Tasks: Deliver first-class customer experiences and support operational excellence in a dynamic contact centre.
- Company: Join a premium brand in the automotive finance sector, known for innovation.
- Benefits: Earn £14.31 per hour with opportunities for professional development and a supportive team culture.
- Why this job: Make a real impact while working in a fast-paced environment with no two days the same.
- Qualifications: Experience in customer care, strong communication skills, and a passion for service excellence.
- Other info: Be part of a team that values collaboration and continuous improvement.
Location: Tongwell Fully Office Based
Hours: 37.5 hours per week | 09:0017:00 (30 mins lunch + 15 mins break)
Duration: 12-month contract (initially)
Rate: £14.77 per hour
Start: 11th May 2026
Were recruiting for a proactive and adaptable Customer Operations Specialist to join a busy contact centre team in Tongwell, Milton Keynes.
The Role
Youll be cross-trained across multiple operational areas, providing support where its needed most. Handling inbound customer queries via phone and email, youll move fluidly between teams during peak periods and high-priority situations to ensure smooth service delivery.
Youll also support with customer escalations, using your calm, professional approach to resolve issues efficiently while maintaining a strong customer-first focus.
What Were Looking For
- Experience in a fast-paced, customer-focused environment (Financial Services experience desirable)
- Confident managing high volumes and changing priorities
- Strong communication and problem-solving skills
- A flexible team player who thrives under pressure
- Understanding of regulatory compliance (FCA, DPA, AML, Code of Conduct, etc.)
If youre resilient, adaptable, and passionate about delivering excellent customer service, wed love to hear from you.
Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 6th year running!).
Please note due to the volume of applications we receive you will only be contacted if we are progressing your application.
Customer Operations Specialist employer: Quality Personnel Services Ltd
Contact Detail:
Quality Personnel Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Specialist
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and operational excellence. Role-play with a friend or use our resources to boost your confidence before the big day.
✨Tip Number 3
Show off your skills! Bring examples of how you've handled escalations or improved processes in previous roles. This will demonstrate your experience and how you can contribute to their team right away.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It keeps you on their radar and shows your enthusiasm for the role.
We think you need these skills to ace Customer Operations Specialist
Some tips for your application 🫡
Show Your Passion: Make sure to express your enthusiasm for delivering first-class customer experiences. We want to see that you’re genuinely excited about the role and how you can contribute to operational excellence.
Tailor Your Application: Don’t just send a generic CV! Highlight your relevant experience in customer care and operational support. We love seeing how your skills align with what we’re looking for, so make it personal!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your achievements and how they relate to the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with a premium brand!
How to prepare for a job interview at Quality Personnel Services Ltd
✨Know Your Customer Operations
Make sure you brush up on the key responsibilities of a Customer Operations Specialist. Understand the ins and outs of customer escalations, complaint resolution, and quality assurance. This will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with customers and team members, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully handled difficult customer situations in the past, highlighting your empathy and professionalism.
✨Emphasise Your Problem-Solving Abilities
Be ready to discuss specific instances where you've improved processes or resolved complex issues. Think about how you can convey your analytical skills and your ability to drive performance through effective solutions, as this is crucial for operational excellence.
✨Prepare for Compliance Questions
Familiarise yourself with relevant regulatory standards like FCA, DPA, and AML. Be prepared to discuss how you’ve adhered to these in previous roles or how you plan to learn and implement them if you haven't had direct experience yet.