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- Tasks: Provide technical support to users via phone and video, solving software issues.
- Company: Join a top-rated agency in Milton Keynes, known for its excellent service.
- Benefits: Gain valuable experience in IT support while working in a dynamic team environment.
- Why this job: Perfect for tech-savvy individuals looking to enhance their skills and make an impact.
- Qualifications: Strong communication skills and a good understanding of Microsoft applications required.
- Other info: Temporary role from mid-April to early August, with flexible shifts including weekends.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for experienced IT support professionals to support a project and work FULLY OFFICE BASED on a temporary basis for one of our clients in Wymbush, Milton Keynes. The assignment duration is approximately starting mid April until mid July/early August. You will need to be available for the whole project and be able to work 5 days out of 7 (including weekends). Shifts will be allocated in advance.
You will be required to be available for various day and twilight shifts from 8AM to 9PM and each shift will be 8 hours.
To provide a professional and client driven phone/video support role to end users working at home. The helpdesk support provided to the customers is of a technical nature along with bespoke software issues.
The ideal person will have a mix of both technical and customer support skills with the ability to learn and apply resolutions to home end computer users remotely.
To be successful in this role, you will need to have:
- Excellent verbal, listening and note taking skills. Able to relate to raised technical issues, questions, and situations - handling inexperienced computer users.
- Customer focussed manner, being patient, methodical and accurate.
- Good interpersonal skills. Being a team player and sharing ideas.
- Remain cool under pressure.
- Strong understanding of Microsoft, computers/laptop functionality; internet communications, wireless functionality; firewalls and anti-viruses and programme conflict problem solving.
- Methodical and accurate approach to analysing issues: gathering facts, evidence and being able to make conclusions.
- Work without close supervision, be pro-active in meeting supporting requirements and deadlines.
- Competent user of Microsoft Office applications: Window Explorer, Edge, Outlook, Excel, Word, Teams, Quick Assist and Snipping Tool.
- Able to discuss/present technical details. Produce clear reports/documentation when required.
- A willingness to learn new processes, new software.
- Excellent time management skills.
Please note due to the volume of applications we receive you will only be contacted if we are progressing your application.
Helpdesk Support Agent x 6 employer: Quality Personnel Services Limited
Contact Detail:
Quality Personnel Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Support Agent x 6
✨Tip Number 1
Familiarise yourself with common technical issues that home users face, such as internet connectivity problems and software conflicts. This will help you demonstrate your understanding of the role during any interviews or discussions.
✨Tip Number 2
Practice your communication skills by explaining technical concepts to friends or family members who may not be tech-savvy. This will prepare you for the customer-focused aspect of the job, ensuring you can relate to inexperienced users effectively.
✨Tip Number 3
Be ready to discuss your experience with Microsoft Office applications and other relevant software during your interview. Highlight specific instances where you've used these tools to solve problems or improve efficiency.
✨Tip Number 4
Showcase your ability to work under pressure by preparing examples from past experiences where you successfully managed stressful situations. This will demonstrate your resilience and suitability for the fast-paced environment of a helpdesk support role.
We think you need these skills to ace Helpdesk Support Agent x 6
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience and customer service skills. Emphasise your technical knowledge, especially with Microsoft applications and remote support tools.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and ability to handle technical issues. Mention specific examples of how you've successfully supported users in the past.
Highlight Key Skills: In your application, clearly list key skills such as problem-solving, patience, and time management. These are crucial for the Helpdesk Support Agent role and should be evident in your written application.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Quality Personnel Services Limited
✨Showcase Your Technical Skills
Be prepared to discuss your technical knowledge, especially regarding Microsoft products and common IT issues. Highlight any relevant experience you have with troubleshooting software and hardware problems, as this will demonstrate your capability to handle the role effectively.
✨Demonstrate Customer Service Excellence
Since the role requires a strong customer focus, be ready to share examples of how you've successfully assisted customers in the past. Emphasise your patience and ability to communicate complex technical information in an easy-to-understand manner.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios where you might need to troubleshoot a technical issue over the phone or video call. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Exhibit Teamwork and Communication Skills
As a Helpdesk Support Agent, you'll need to work well within a team. Be ready to discuss how you collaborate with others and share ideas. Good interpersonal skills are crucial, so highlight any experiences where teamwork led to successful outcomes.
