At a Glance
- Tasks: Support customers, process sales orders, and coordinate deliveries in a dynamic team.
- Company: Join a friendly team at a leading lighting industry company.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for growth.
- Other info: Perfect for organised, detail-oriented individuals who thrive in a collaborative environment.
- Why this job: Make a real impact by delivering excellent customer service and supporting your team.
- Qualifications: Experience in the lighting industry and strong skills in SAGE and Excel required.
The predicted salary is between 27000 - 33000 £ per year.
- Sales Support Assistant
- Permanent | Full Time | Hybrid Working
- We are currently recruiting for an experienced
Sales Support Assistant to join our client’s busy and friendly team on a permanent, full-time basis.
This is an excellent opportunity for someone with strong administration and customer service experience who is confident working with
SAGE and Microsoft Excel and has previous experience within the lighting industry .
The successful candidate will play an important role in supporting customers, processing sales orders and quotations, coordinating deliveries and returns, and providing day-to-day administrative support to the wider team.
Key Responsibilities
- Raise, input and process sales orders, quotations and proforma invoices using the SAGE system.
- Track active orders, provide shipping updates and resolve delivery or stock delays.
- Prepare and issue picking lists and despatch notes for the warehouse team.
- Carry out customer account reconciliations and investigate any discrepancies.
- Investigate and resolve customer enquiries and problems in a professional and timely manner.
- Process customer returns, including issuing authorised return numbers, recording all relevant information, arranging product testing and processing credit notes or refunds where appropriate.
- Process and organise sample requests from customers and the internal sales team.
- Answer telephone and email enquiries from clients and contractors, providing accurate product information and pricing.
- Maintain accurate customer files and electronic records.
- Undertake general administrative duties, including filing, photocopying and other office support as required.
- Work closely with colleagues across the sales, customer service and warehouse teams to ensure a smooth and efficient service.
About You
We are looking for someone who is organised, reliable and customer-focused, with excellent attention to detail and the ability to manage multiple tasks and priorities.
Essential skills and experience
- Previous experience within the lighting industry – essential .
- Strong working knowledge of
SAGE – essential .
- Strong experience using
Microsoft Excel .
- Excellent communication skills, both written and verbal.
- A genuine passion for delivering excellent customer service.
- Excellent organisational and time-management skills.
- Ability to multitask and work effectively under pressure.
- Strong attention to detail and accuracy.
- Good mathematical skills, with the ability to identify numerical errors and discrepancies.
- A positive, flexible approach and the ability to work well as part of a team.
- Ability to deal with sensitive and confidential information appropriately.
The Role
This is a permanent, full-time position offering hybrid working , providing the successful candidate with the opportunity to work both remotely and as part of a collaborative office-based team.
If you have experience within the lighting industry, are confident using SAGE and Excel, and enjoy providing a high level of customer service, we would love to hear from you.
To apply , please submit your CV and a member of our recruitment team will be in touch to discuss the role in more detail.
Quality Personnel acting as an Employment Agency & Business ( rated as one of the top 3 Agencies in Milton Keynes for the 6th year running!).
Please note due to the volume of applications we receive you will only be contacted if we are progressing your application.
Sales Support Assistant in Milton Keynes employer: Quality Personnel Services Limited Careers
Join a thriving manufacturing company in Milton Keynes as a Maintenance Engineer, where you will benefit from a supportive work culture that prioritises employee well-being and growth. With a comprehensive benefits package including a bonus scheme, health plan, and opportunities for long service awards, this role offers not just a job, but a pathway to a rewarding career in a rapidly expanding business. Embrace the chance to develop your skills in a hands-on environment while contributing to the smooth operation of essential site processes and equipment.
Contact Details:
Quality Personnel Services Limited Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Assistant in Milton Keynes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Quality Personnel Services Limited Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Quality Personnel Services Limited Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Support Assistant in Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Quality Personnel Services Limited Careers:Your cover letter is your chance to shine! Tell us why you want to work at Quality Personnel Services Limited Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Quality Personnel Services Limited Careers!
How to prepare for a job interview at Quality Personnel Services Limited Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
