At a Glance
- Tasks: Manage customer enquiries and orders while building strong B2B relationships.
- Company: Established global manufacturing business with a supportive Inside Sales team.
- Benefits: £30,000 salary, hybrid working, 25 days holiday, private healthcare, and more.
- Other info: Proactive and organised individuals will thrive in this role.
- Why this job: Join a dynamic team and make a real impact in customer service.
- Qualifications: 5+ years in B2B customer service or sales administration with strong attention to detail.
The predicted salary is between 31500 - 38500 £ per year.
Are you an experienced Customer Service, Sales Administration or Inside Sales professional looking for your next move? We’re recruiting an Account Co-ordinator to join a busy Inside Sales team, supporting a portfolio of European customers for an established global manufacturing business. This is a varied role where attention to detail, organisation and customer service really matter. You’ll be the key point of contact for customers, managing enquiries, quotations and orders through to delivery, while working closely with internal teams across the UK and globally.
What you’ll be doing:
- Managing customer enquiries, quotations and orders
- Building strong relationships with existing B2B customers
- Coordinating orders, logistics and deliveries
- Reviewing purchase orders, contracts and specifications
- Handling customer queries and resolving issues
- Maintaining accurate records and systems
- Working closely with internal teams to ensure everything runs smoothly
What we’re looking for:
- 5+ years’ B2B customer service, sales administration or inside sales experience
- Strong order processing and quotation experience
- Excellent attention to detail and data accuracy
- Confident with numbers and multi-step calculations
- Strong communication and relationship-building skills
- Good Microsoft Office skills and the ability to learn new systems quickly
- A proactive, organised and calm approach
Any European language would be a bonus, but isn't essential.
What’s on offer?
- £30,000 salary
- Hybrid working
- 25 days holiday + bank holidays
- Private healthcare
- Life insurance
- Nectar rewards & discounts
- Company pension
- Monday–Friday, 40 hours
If you’re someone who loves getting the detail right, solving problems and delivering great customer service, we’d love to hear from you.
Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 6th year running!). Please note due to the volume of applications we receive you will only be contacted if we are progressing your application.
Account Co-ordinator in Milton Keynes employer: Quality Personnel Services Limited Careers
Join a thriving manufacturing company in Milton Keynes as a Maintenance Engineer, where you will benefit from a supportive work culture that prioritises employee well-being and growth. With a comprehensive benefits package including a bonus scheme, health plan, and opportunities for long service awards, this role offers not just a job, but a pathway to a rewarding career in a rapidly expanding business. Embrace the chance to develop your skills in a hands-on environment while contributing to the smooth operation of essential site processes and equipment.
Contact Details:
Quality Personnel Services Limited Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Co-ordinator in Milton Keynes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Quality Personnel Services Limited Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Quality Personnel Services Limited Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Co-ordinator in Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Quality Personnel Services Limited Careers:Your cover letter is your chance to shine! Tell us why you want to work at Quality Personnel Services Limited Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Quality Personnel Services Limited Careers!
How to prepare for a job interview at Quality Personnel Services Limited Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
