At a Glance
- Tasks: Enhance sales performance and customer satisfaction through quality assurance insights.
- Company: Join JLA, a leader in mission-critical infrastructure solutions.
- Benefits: Competitive salary up to £30,000, with opportunities for growth and development.
- Other info: Collaborative culture with a focus on personal and professional development.
- Why this job: Make a real impact by driving continuous improvement in a dynamic sales environment.
- Qualifications: Experience in audits and data analysis; strong communication skills are essential.
The predicted salary is between 27000 - 33000 £ per year.
Location: Ripponden / Manchester
Salary: Up to £30,000 Depending on experience
Vacancy Type: Permanent/Full Time
About our business: JLA is a mission critical infrastructure solutions business offering services in Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working daily with customers.
Role overview: The Quality & Sales Enablement Specialist is responsible for improving sales performance, customer outcomes, and compliance standards by using quality assurance insights to drive coaching, development, and continuous improvement across the sales function. The role involves supporting call quality, managing queries from customers and the wider business, and carrying out due diligence checks. It also includes working closely with sales executives and managers to deliver a live call audit status whilst promoting a strong culture of compliance across the business.
Key tasks:
- Review and assess customer interactions against defined quality frameworks.
- Maintain quality scorecards, audit records, and performance reports.
- Provide clear and constructive feedback to sales colleagues and management teams.
- Maintain a live status on workload and sales activity delegated from the Quality Manager.
- Support the effective implementation and ongoing development of the quality framework.
- Prepare and analyse quality, customer, and sales performance data.
- Produce regular quality and sales insight reports.
- Identify risks, trends, and development opportunities.
- Recommend and support continuous improvement initiatives.
- Support the delivery of a positive quality, compliance, and sales culture.
Other tasks include:
- Tracking coaching effectiveness and improvement outcomes.
- Working closely with Sales Managers, Team Leaders, Training Teams, and operational stakeholders.
- Supporting onboarding and ongoing capability development of sales teams.
- Acting as a key contact for sales quality and performance insights.
- Maintaining an understanding of sales processes, customer needs, and upcoming business changes.
- Supporting complaint investigations and root-cause analysis.
- Any other tasks delegated by management as required.
Criteria:
Essential (attributes required for candidate to be considered):
- Experience conducting audits, interaction reviews, or quality assessments.
- Ability to analyse data and identify trends.
- Experience engaging with managers and stakeholders.
- Strong computer literacy with moderate/intermediate knowledge of Microsoft 365 applications and CRM navigation.
Desirable (attributes can be trained or developed):
- Experience within a telephony-based contact centre or sales support environment.
- Proficiency with Microsoft Excel, SharePoint and Power BI.
- Experience providing feedback, coaching, or performance support.
- Knowledge of compliance, customer experience, or continuous improvement methodologies.
Personal qualities (the way you think and act):
- A positive, proactive attitude.
- Strong attention to detail.
- Excellent communication and coaching skills.
- Analytical and problem-solving abilities.
- Commercial awareness and customer focus.
- A passion for continuous improvement and developing others.
JLA Limited Careers in Manchester employer: Quality Manager
JLA Limited is an exceptional employer located in the vibrant areas of Ripponden and Manchester, offering a dynamic work environment that prioritises employee growth and development. With a strong focus on quality assurance and compliance, employees are empowered to enhance their skills through continuous improvement initiatives and collaborative coaching. The company fosters a supportive culture that values innovation and teamwork, making it an ideal place for those seeking meaningful and rewarding careers in mission-critical infrastructure solutions.
