At a Glance
- Tasks: Assist in managing day-to-day operations in Freight Forwarding departments.
- Company: Established company with a strong presence across Ireland and the Netherlands.
- Benefits: Dynamic team environment with opportunities for growth and development.
- Other info: Fast-paced role ideal for proactive individuals who thrive in teamwork.
- Why this job: Join a passionate team and enhance your customer service skills while solving real-world problems.
- Qualifications: Experience in freight operations and excellent communication skills are preferred.
The predicted salary is between 25000 - 35000 £ per year.
Freight Operations Coordinator responsible for assisting & managing the day-to-day operations within the various Freight Forwarding Departments of Quality Freight. The role is based in our Belfast office. The successful candidate must be able to work on their own initiative as well as integrating themselves with other team members, customers & sub-contractors. This position is ideal for someone with a passion for customer service and a natural communicator.
You will be part of a dynamic team, supporting customers throughout their shipment journey, solving problems before they arise, and making sure every interaction reflects our commitment to excellence.
Qualifications/Experience/Skills:- Accepting & processing bookings, with continuous monitoring and adjustments where required.
- Invoicing, filing & general administrative duties carried out within time frame requirements & with high level of accuracy.
- Excellent problem-solving skills including the ability to react to problems in a time efficient manner.
- An ability to demonstrate proven experience in a similar role an advantage.
- Experience in EU Road Freight & Ocean Freight desirable, including import & export as well as LCL and EU Groupage services.
- Customer service focused with excellent communication skills; this role involves the maintenance of close relationships with customers and sub-contractors.
- Working as part of a team in a fast-paced environment.
- Proficient in all Microsoft Office packages & ability to learn online software platforms.
- Can do attitude.
- Customs experience favourable, but not a requirement.
Operations Coordinator in Newtownabbey employer: Quality Freight Group
Quality Freight is an exceptional employer, offering a vibrant work culture in our Belfast office where teamwork and customer service excellence are at the forefront of our operations. Employees benefit from ongoing professional development opportunities within the well-established Fracht Group, ensuring a rewarding career path in the dynamic field of freight forwarding. Join us to be part of a dedicated team that values initiative, communication, and problem-solving, all while supporting our customers throughout their shipment journey.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Coordinator in Newtownabbey
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their operations and think about how your skills can contribute to their success. This will help you stand out as someone who’s genuinely interested in the role.
✨Tip Number 3
Practice your problem-solving skills! Since this role involves tackling issues before they arise, think of examples from your past experiences where you’ve successfully navigated challenges. Be ready to share these during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to reach out directly.
We think you need these skills to ace Operations Coordinator in Newtownabbey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Operations Coordinator role. Highlight your customer service experience and any relevant freight operations knowledge to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your problem-solving skills can benefit our team. Keep it engaging and personal!
Showcase Your Communication Skills:Since this role involves maintaining close relationships with customers and sub-contractors, make sure your application demonstrates your excellent communication skills. We want to see how you connect with others!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Quality Freight Group
✨Know Your Freight Basics
Before the interview, brush up on your knowledge of freight operations, especially EU Road Freight and Ocean Freight. Familiarise yourself with terms like LCL and Groupage services, as this will show your passion for the industry and help you speak confidently about your experience.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved problems in a fast-paced environment. Highlight how you reacted quickly to issues and what the outcomes were. This will demonstrate your ability to handle challenges effectively, which is crucial for the role.
✨Emphasise Customer Service
Since the role requires excellent communication skills and a customer-focused approach, think of specific instances where you've gone above and beyond for a customer. Be ready to discuss how you maintain relationships with clients and sub-contractors, as this will resonate well with the interviewers.
✨Be Ready to Discuss Team Dynamics
As teamwork is essential in this role, prepare to talk about your experience working in teams. Share how you integrate with others, support your colleagues, and contribute to a positive team environment. This will highlight your ability to fit into their dynamic team culture.
