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- Tasks: Lead a dynamic claims team, ensuring efficient and accurate claims processing.
- Company: Join Quality Care Group, a passionate and collaborative workplace.
- Benefits: Enjoy a competitive salary, healthcare benefits, and a vibrant work culture.
- Why this job: Make a real impact while developing your leadership skills in a supportive environment.
- Qualifications: Experience in commercial insurance and strong communication skills are essential.
- Other info: Opportunities for professional growth and regular social events await you!
The predicted salary is between 36000 - 60000 £ per year.
Hove, BN3 4QW, UK/Hybrid after Probation
About our company and who are we looking for:
Quality Care Groups success is built on passion and teamwork, these are the traits we are looking for when we hire for this role. Attitude and willingness to be part of an amazing team, to want to learn and develop your skills are more important to us than years of industry experience. Become part of the QCG work family and build your career with us.
Job Purpose:
Oversees the daily operation of the claims team, ensuring timely and accurate responses are provided to clients and insurers within the company SLAs. This includes supervising the claims team, monitoring workload, ensuring adherence to company policies, and regulatory requirements.
Reporting Line: Claims Manager
Key Responsibilities:
- Supervise and support the claims team in daily claims handling activities
- Ensure claims are processed accurately, efficiently, and within regulatory guidelines
- Review complex and disputed claims and liaise with the claims manager and broking technician where appropriate
- Monitor team performance, productivity, and quality standards via monthly audits, file checks and call listening
- Assist the claims manager with customer complaints and provide resolutions
- Train, coach, and mentor claims staff to improve performance
- Ensure adherence to internal policies, procedures, and insurance regulations
- Implement process improvements to enhance efficiency and customer satisfaction
- Manage own caseload of claims including the FNOL process and throughout the entirety of the claim
- Hold weekly team meetings and carry out any relevant actions
- Identify any service issues with insurers and/or providers such as Loss Adjusters
- Provide regular reports to the manager on the claim team and work
- Act as a referral point for other team members
- Identifying potential risk management leads and other business solutions for referral to our partner
- Review monthly claims reports and identifying any relevant trends
- Arrange and contribute to insurer/partner meeting
Strong knowledge and 2 years+ experience of commercial insurance policies and claims procedures
Leadership and team management skills
Excellent analytical and decision-making abilities
Strong communication and customer service skills
Attention to detail and problem-solving capabilities
Ability to handle sensitive situations and work under pressure
Capable of working on own initiative and managing own workload effectively
Competent using insurer software systems and Microsoft office suite including word, excel, outlook, teams etc
Proven experience in managing relationships with customers, insurers and key stakeholders.
Active and working knowledge of FCA compliance preferable
Hold or be willing to work towards obtaining the Certificate in insurance (Cert CII)
Remuneration and Package:
- Company pension after qualifying period
- Employee Benefits package
- Healthcare CashPlan after qualifying period
- Private Health Insurance after qualifying period
- Regular company social events
Join us and contribute to our dynamic, client-focused team. Submit your up to date CV to be considered for this role. All offers of employment are subject to satisfactory references.
Claims Team Leader in Hove employer: Quality Care Group
Contact Detail:
Quality Care Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Team Leader in Hove
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Claims Team Leader role. You never know who might have the inside scoop on an opening at Quality Care Group!
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to claims handling. We want you to shine, so think about how you can demonstrate your leadership skills and problem-solving abilities during the chat.
✨Tip Number 3
Show off your passion for teamwork! During interviews, share examples of how you've collaborated with others to achieve goals. Remember, Quality Care Group values attitude and willingness to learn just as much as experience.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our amazing team at Quality Care Group.
We think you need these skills to ace Claims Team Leader in Hove
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through. We’re all about passion and teamwork at Quality Care Group, so make sure to highlight your eagerness to be part of our amazing team!
Tailor Your CV: Don’t just send out the same CV for every job! Take a moment to tweak your CV to match the Claims Team Leader role. Focus on your leadership skills and any relevant experience that aligns with our needs.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key skills and experiences are easy to spot. Remember, we want to see how you can contribute to our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our Quality Care family!
How to prepare for a job interview at Quality Care Group
✨Know the Company Inside Out
Before your interview, take some time to research Quality Care Group. Understand their values, mission, and the specifics of the Claims Team Leader role. This will not only help you answer questions more effectively but also show your genuine interest in becoming part of their amazing team.
✨Showcase Your Leadership Skills
As a Claims Team Leader, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully supervised a team or improved processes. Highlight your coaching and mentoring skills, as these are crucial for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and decision-making skills. Think of scenarios where you've handled complex claims or resolved customer complaints. Be ready to discuss how you approached these situations and what the outcomes were.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team's current challenges or how they measure success in the claims department. This shows your proactive attitude and willingness to contribute to the team's success.
