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- Tasks: Lead operational excellence and performance across European delivery practices.
- Company: Dynamic private equity-backed organisation focused on growth and transformation.
- Benefits: Competitive salary, leadership opportunities, and a chance to shape the future of operations.
- Other info: Join a collaborative team and contribute to exciting transformation projects.
- Why this job: Make a significant impact in a fast-paced environment while driving strategic initiatives.
- Qualifications: Experience in operational leadership and familiarity with European employment models.
The predicted salary is between 80000 - 100000 ÂŁ per year.
The Practice Operations Leader – Europe is accountable for the overall operational and commercial performance of the European delivery practice. The role ensures predictability, scalability, and execution excellence across multiple markets by embedding strong operating discipline, governance, and performance management.
Operating in a complex, multi‑country environment, the role works in close partnership with European Delivery, Sales, and Finance leadership to oversee forecasting, pipeline governance, strategic account performance, and delivery health. It acts as a critical integrator between local market execution and regional leadership decision‑making, ensuring that risks and opportunities are identified early and addressed consistently across the region.
- European Practice Performance & Forecasting: Own end‑to‑end performance of the European practice across revenue, margin, utilisation, and delivery health. Lead the European forecasting cycle, consolidating country‑level inputs into a clear, risk‑aware regional outlook. Present performance insights, risks, and mitigation plans to the European Leadership Team and Executive stakeholders.
- Executive & Investor Reporting: Act as the primary European point of contact for practice performance reporting to the Executive Leadership Team and external stakeholders (e.g., Board or private equity representatives). Ensure consistent definitions, governance, and transparency in reporting across all European markets.
- Strategic Account Oversight: Maintain senior operational and commercial oversight of priority pan‑European and in‑country strategic accounts. Monitor revenue performance, pipeline, renewals, delivery risk, and long‑term sustainability. Partner with Account Leaders and Europe Managing Directors to address performance challenges and support growth opportunities.
- Pipeline & Demand Governance: Own pipeline governance from a delivery readiness and execution perspective. Ensure effective alignment between sales demand, delivery capacity, and capability planning. Support prioritisation decisions to protect margin, quality, and client outcomes.
- Delivery Excellence Enablement: Enable delivery leadership through clearly defined performance metrics, operating cadence, governance forums, and escalation paths. Drive consistency in delivery standards, processes, and performance management while allowing for appropriate local market variation. Support continuous improvement and increasing operational maturity across the European practice.
- Operational Systems & Data Leadership: Own European governance, adoption, and optimisation of PSA (e.g., Kimble), working with local teams to ensure consistent and effective use. Ensure systems and data provide reliable insight to support forecasting accuracy, utilisation management, margin control, and decision‑making.
- Leadership Contribution & Role Evolution: Actively contribute to European leadership strategy, transformation initiatives, and operating model evolution. Support integration across markets and assume additional responsibilities as the European practice scales and matures.
Skills & Competencies: Experience operating within a private equity‑backed or investor‑owned organisation. Exposure to scaling delivery operations and operating discipline in a growing or transforming practice. Experience contributing at leadership team. Familiarity with European employment models, utilisation tracking, and delivery governance frameworks.
Measures of Success: Forecast accuracy and improved performance predictability. Margin and utilisation improvement. Strong alignment between pipeline demand and delivery capacity. Stability and growth of strategic UK accounts. Effective adoption and practical use of Kimble to drive insight and outcomes.
Practice Operations Director (Europe) employer: Qualitest
Contact Detail:
Qualitest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Practice Operations Director (Europe)
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, attend relevant events, and engage on platforms like LinkedIn. We can’t stress enough how personal connections can open doors that applications alone can’t.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their operations and challenges, especially in the European market. We want you to show that you’re not just a fit for the role, but also for the team!
✨Tip Number 3
Practice your pitch! Be ready to articulate your experience and how it aligns with the role of Practice Operations Director. We suggest rehearsing with a friend or using mock interviews to boost your confidence.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can leave a lasting impression. We believe this shows your enthusiasm and professionalism, which can set you apart from other candidates.
We think you need these skills to ace Practice Operations Director (Europe)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Practice Operations Director. Highlight your experience in operational performance and commercial oversight, especially in a multi-country environment. We want to see how you've driven results in similar roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this leadership role. Share specific examples of how you've tackled challenges in forecasting and pipeline governance, and how you can bring that expertise to our team.
Showcase Your Leadership Skills: As a member of the European Leadership Team, we need someone who can lead and inspire. In your application, highlight your experience in leading teams, driving performance metrics, and enabling delivery excellence. We want to know how you can contribute to our strategic goals!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates. Plus, it shows you're keen on joining StudySmarter!
How to prepare for a job interview at Qualitest
✨Know Your Numbers
As a Practice Operations Director, you'll need to demonstrate your understanding of performance metrics. Brush up on key figures related to revenue, margin, and utilisation. Be ready to discuss how you've used data to drive decisions in previous roles.
✨Showcase Your Strategic Thinking
This role requires a strong strategic mindset. Prepare examples of how you've identified risks and opportunities in past projects. Think about how you can align local market execution with regional leadership goals and be ready to share your insights.
✨Familiarise Yourself with Governance Frameworks
Understanding governance and operational discipline is crucial. Research the governance frameworks relevant to the European market and be prepared to discuss how you've implemented or improved these in your previous roles.
✨Engage with the Leadership Team
Since this role involves working closely with the European Leadership Team, think about how you can contribute to their strategy. Prepare questions that show your interest in their vision and how you can support their objectives, especially around performance reporting and delivery excellence.