At a Glance
- Tasks: Travel across the South of England to support customers with coffee equipment.
- Company: Join Qualitasse, a friendly team passionate about coffee and customer service.
- Benefits: Competitive salary, fully expensed company vehicle, and a standard Mon-Fri working week.
- Other info: No prior coffee experience needed; just bring your enthusiasm and willingness to learn!
- Why this job: Enjoy a varied role, meet new people, and develop skills in the coffee industry.
- Qualifications: Full driving licence, practical attitude, and good communication skills.
The predicted salary is between 20250 - 24750 £ per year.
Love coffee, enjoy being hands-on and prefer every working day to be different?
Qualitasse is looking for a practical, reliable and enthusiastic Service Support Assistant to join our team, helping us deliver excellent service to our customers across the South of England.
This is a varied, hands-on role combining travel to customer sites to exchange small water treatment units, carry out deliveries and collections and help out in our warehouse and coffee roastery when needed.
You’ll be out and about meeting customers, helping keep their coffee equipment running smoothly and supporting the team wherever needed.
What will the role involve?
- Visiting customer sites across the South of England to exchange small water treatment units.
- Carrying out minor adjustments to coffee grinders and espresso machines.
- Making deliveries and collections of coffee equipment and related products.
- Helping with day-to-day activities in our warehouse and coffee roastery.
- Learning about our equipment and developing practical coffee machine knowledge.
- Providing friendly, helpful and professional service to our customers.
What are we looking for?
You don’t necessarily need previous experience in the coffee industry.
We’re more interested in finding someone with the right attitude, a willingness to learn and a practical approach to work.
You will need
- A full, valid driving licence — essential for travelling between customer sites.
- A practical, hands-on attitude and confidence using basic tools such as screwdrivers and wrenches.
- A willingness to learn about espresso machines, grinders and water treatment equipment.
- Good communication skills and a friendly, customer-focused approach.
- Reliability, initiative and the ability to work independently throughout the day.
- Flexibility to help out across different areas of the business when required.
Why join Qualitasse?
This is an opportunity to develop new skills in the commercial coffee industry, work with professional coffee equipment and become part of a friendly team that takes pride in looking after its customers.
If you enjoy being on the road, meeting different people, solving practical problems and having a varied working day, this could be the role for you.
We are offering a competitive salary depending on experience, fully expensed company vehicle (a small van) and a standard Mon-Fri, 08:30 – 17:30 working week.
Interested?
We’d love to hear from you.
Get in touch to find out more about joining the Qualitasse team
Service Support Assistant in Basingstoke employer: QUALITASSE.CO.UK
Qualitasse Coffee Roasters is an excellent employer, offering a supportive and enjoyable work environment where employees can thrive. With a focus on personal development and industry knowledge, team members have the unique opportunity to engage in various aspects of the coffee roasting business while enjoying flexible working hours. Located in Hampshire, our small team fosters a culture of collaboration and innovation, making it a rewarding place for those looking to grow their careers in a dynamic industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Support Assistant in Basingstoke
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at QUALITASSE.CO.UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like QUALITASSE.CO.UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Support Assistant in Basingstoke
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to QUALITASSE.CO.UK:Your cover letter is your chance to shine! Tell us why you want to work at QUALITASSE.CO.UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at QUALITASSE.CO.UK!
How to prepare for a job interview at QUALITASSE.CO.UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
