At a Glance
- Tasks: Provide IT support and enhance customer service skills in a dynamic environment.
- Company: Qualifications Scotland, a public-sector organisation focused on youth talent development.
- Benefits: Gain hands-on experience, mentorship, and opportunities for career growth.
- Other info: Join a Young Talent Forum to influence decisions and shape your future.
- Why this job: Kickstart your IT career with meaningful work and real impact on the community.
- Qualifications: No prior experience needed; just a passion for IT and helping others.
The predicted salary is between 800 - 1400 £ per month.
During your placement within the Service Delivery Team, you will gain hands-on, practical experience in an IT support role within a public-sector organisation to expand and develop your transferable skills. This role offers an excellent entry point for individuals seeking a career in IT. You will provide administrative and technical support to business areas across Qualifications Scotland and communicate with other teams and external customers.
Responsibilities:
- Providing a high level of customer service, by responding to queries quickly and accurately, and building and maintaining positive customer relationships.
- Following administrative procedures and using Microsoft applications and organisational systems.
- Contributing to continuous improvement initiatives by reviewing and recommending improvements to administrative and technical procedures and systems.
- Maintaining confidentiality when dealing with sensitive information, ensuring information is up to date, stored securely and readily accessible.
This opportunity is being delivered as part of our Young Talent Strategy to attract, recruit, develop and retain young talent and will enable you to:
- Develop your transferable skills by playing a key role in your team with meaningful work activity and responsibilities.
- Work with a Career Development Mentor to learn about the world of work and your career ambitions.
- Be part of a Young Talent Forum helping to influence and shape decisions across the organisation.
- Work toward SCQF level 5 or 6.
Modern Apprenticeship (IT Support) employer: Qualifications Scotland
Qualifications Scotland is an exceptional employer, offering a supportive and dynamic work environment where young talent can thrive. With a focus on professional development, you will benefit from hands-on experience in IT support, mentorship from experienced professionals, and opportunities to influence organisational decisions through the Young Talent Forum. Our commitment to fostering growth and providing meaningful work ensures that your apprenticeship will be both rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Modern Apprenticeship (IT Support)
✨Tip Number 1
Network like a pro! Reach out to people in the IT support field, especially those who work at Qualifications Scotland. A friendly chat can open doors and give you insights that might just land you the job.
✨Tip Number 2
Prepare for interviews by practising common questions related to IT support. We recommend role-playing with a friend or family member to boost your confidence and refine your answers.
✨Tip Number 3
Show off your skills! If you have any relevant projects or experiences, be ready to discuss them. We love seeing how candidates have applied their knowledge in real-world situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Qualifications Scotland.
We think you need these skills to ace Modern Apprenticeship (IT Support)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support role. Highlight any relevant experience, skills, or projects that show you can provide top-notch customer service and technical support.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT and how your skills align with the responsibilities mentioned in the job description. Keep it friendly and professional!
Showcase Your Communication Skills:Since you'll be interacting with customers and teams, it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and maybe even share an example of a time you resolved a customer query.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and shows your enthusiasm for joining the StudySmarter team!
How to prepare for a job interview at Qualifications Scotland
✨Know Your Stuff
Make sure you brush up on the basics of IT support and customer service. Familiarise yourself with common technical issues and how to resolve them, as well as the Microsoft applications mentioned in the job description. This will show that you're not just interested but also prepared.
✨Show Off Your People Skills
Since this role involves a lot of communication with customers and other teams, be ready to demonstrate your ability to build positive relationships. Think of examples from your past experiences where you've successfully handled queries or resolved conflicts.
✨Be Ready to Suggest Improvements
The job mentions contributing to continuous improvement initiatives. Come prepared with ideas on how administrative and technical procedures could be enhanced. This shows initiative and a proactive mindset, which is highly valued in any organisation.
✨Keep It Confidential
Understanding the importance of confidentiality is crucial in this role. Be prepared to discuss how you would handle sensitive information and ensure it remains secure. This will highlight your professionalism and trustworthiness.
