At a Glance
- Tasks: Provide first-line IT support, troubleshoot issues, and ensure excellent service delivery.
- Company: Qualifications Scotland, a key player in educational support services.
- Benefits: Gain valuable experience, develop your skills, and enjoy a supportive work environment.
- Other info: Join a dynamic team focused on delivering top-notch customer experiences.
- Why this job: Kickstart your IT career while making a difference for staff and students.
- Qualifications: SCQF level 6 or equivalent experience with strong analytical skills.
The predicted salary is between 25000 - 30000 £ per year.
Qualifications Scotland is seeking a Service Desk Analyst to join the Service Delivery team in Scotland.
You will provide first-level IT support for staff, diagnosing problems, initiating fixes, and escalating when needed.
The role covers hardware and software installation, troubleshooting, and ensuring service levels are met, with a focus on delivering a great customer experience.
Ideal candidates will have SCQF level 6 or equivalent experience and strong analytical skills.
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Service Desk Pro: First-Line IT Support (Scotland) in Dalkeith employer: Qualifications Scotland
Qualifications Scotland is an exceptional employer, offering a collaborative work culture that prioritises employee development and customer satisfaction. With a focus on first-line IT support, you will have the opportunity to enhance your technical skills while contributing to a meaningful mission in Scotland. Our commitment to professional growth and a supportive environment makes us an attractive choice for those seeking rewarding employment.
