At a Glance
- Tasks: Lead incident management and improve operational processes in a dynamic tech environment.
- Company: Join a leading financial services firm with a hybrid working model.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Work in a collaborative team with excellent career advancement opportunities.
- Why this job: Make a real impact by enhancing service resilience and driving automation.
- Qualifications: 6+ years in production support with strong Unix/Linux and SQL skills.
The predicted salary is between 51750 - 63250 £ per year.
We are Looking for Senior Production Support Specialist Based in Sheffield, UK which is Hybrid Job Description: What you\'ll do Service support & incident management
- Lead service recovery during production incidents and coordinate technical resolver teams.
- Investigate application and infrastructure issues using logs, SQL queries and Unix/Linux tools.
- Respond to user queries regarding application behaviour and service usage.
- Communicate incident impact, progress and recovery plans to stakeholders.
- Escalate critical incidents appropriately and drive timely resolution.
- Problem management & continuous improvement
- Lead or contribute to Root Cause Analysis (RCA) activities.
- Identify recurring operational issues and implement permanent improvements.
- Develop operational documentation, runbooks and knowledge sharing materials.
- Improve monitoring, alerting and operational processes to increase service resilience.
- Automation & Operational Excellence
- Design and implement automation using Bash, Power Shell or Python.
- Develop internal operational tools that reduce manual effort.
- Demonstrate practical use of AI tools (eg Copilot, Claude) to automate operational activities and improve team productivity.
- Change & Release Support
- Participate in change reviews ensuring operational readiness and compliance with HSBC standards.
- Support patching, platform maintenance and disaster recovery activities.
- Identify operational risks and recommend appropriate mitigations.
- Ways of working
- Standard working hours are within an 08:00-18:00 window (typically 08:00-16:00 or 09:00-17:00), working an 8-hour shift.
- No regular on-call support is expected.
- The role includes approximately two weekend working days per month, with time off in lieu provided during the week.
- The team also provides support on public holidays, with a day off in lieu provided for any public holiday worked.
- Hybrid working model with a minimum of 8 office days per month.
- Candidates must already have the legal right to work locally.
- Candidates must be available locally for one of the technical interviews.
- What you\'ll need (essential)
- 6+ years of experience in Production Support, Application Support or Software Engineering, preferably within Corporate Banking or Financial Services.
- Strong Unix/Linux skills for production troubleshooting, including navigating the operating system, checking logs and investigating application behaviour.
- Ability to write complex SQL queries.
- Experience developing scripts in Bash, Power Shell or Python.
- Practical experience supporting and maintaining Kubernetes environments.
- Experience supporting Java/J2EE applications.
- Experience with Oracle, MQ and Web Sphere.
- Experience using monitoring and observability tools such as Splunk and App Dynamics.
- Strong understanding of IT infrastructure and distributed systems.
- Experience leading incident management and coordinating technical teams.
- Demonstrated track record of implementing automation and operational improvements.
- Practical experience using AI productivity tools (eg Copilot, Claude) to support automation, documentation or operational analysis.
- Strong communication, stakeholder management and collaboration skills.
6+ years of experience in Production Support, Application Support or Software Engineering, preferably within Corporate Banking or Financial Services.
- Strong Unix/Linux skills for production troubleshooting, including navigating the operating system, checking logs and investigating application behaviour.
- Ability to write complex SQL queries.
- Experience developing scripts in Bash, Power Shell or Python.
- Practical experience supporting and maintaining Kubernetes environments.
- Experience supporting Java/J2EE applications.
- Experience with Oracle, MQ and Web Sphere.
- Experience using monitoring and observability tools such as Splunk and App Dynamics.
- Strong understanding of IT infrastructure and distributed systems.
- Experience leading incident management and coordinating technical teams.
- Demonstrated track record of implementing automation and operational improvements.
- Practical experience using AI productivity tools (eg Copilot, Claude) to support automation, documentation or operational analysis.
- Strong communication, stakeholder management and collaboration skills.
- Standard working hours
- Standard working hours are within an 08:00-18:00 window (typically 08:00-16:00 or 09:00-17:00), working an 8-hour shift.
- No regular on-call support is expected.
- The role includes approximately two weekend working days per month, with time off in lieu provided during the week.
- The team also provides support on public holidays, with a day off in lieu provided for any public holiday worked.
- Hybrid working model with a minimum of 8 office days per month.
- Candidates must already have the legal right to work locally.
- Candidates must be available locally for one of the technical interviews.
- #J-18808-Ljbffr
Production Support Engineer in Sheffield employer: Qualient Technology Solutions UK Limited
As a leading player in the investment banking sector, our company offers an exceptional work environment for Data Modelers, fostering innovation and collaboration. With a strong emphasis on employee growth, we provide access to cutting-edge tools and resources, alongside opportunities for professional development in a dynamic capital markets landscape. Our inclusive culture values diverse perspectives, ensuring that every team member can contribute meaningfully while enjoying a supportive and engaging workplace.
Contact Details:
Qualient Technology Solutions UK Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Production Support Engineer in Sheffield
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Qualient Technology Solutions UK Limited or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Qualient Technology Solutions UK Limited.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Qualient Technology Solutions UK Limited.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Qualient Technology Solutions UK Limited that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Production Support Engineer in Sheffield
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Qualient Technology Solutions UK Limited.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Qualient Technology Solutions UK Limited and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Qualient Technology Solutions UK Limited
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Qualient Technology Solutions UK Limited uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
