Program Test Manager

Technical Skills:

• Should have managed a large testing team.
• Experience in manual testing - Waterfall, Agile methodologies, functional and non-functional aspects of testing.
• Experience in team handling on HTML4 and Javascript related testing, browsers, HTML, CSS, etc.
• SQL commands.
• Experience in Test management and defect management tools like ALM, JIRA, RTM, etc.
• Review technical/functional specifications, design layouts to identify required testing conditions.
• Review BRD, FSD, RCA, SRS, use cases, WPR of Test plan, Test scenarios, Test cases, TSR, defect report, etc.
• Understanding of SLAs, security control, test environment setup, handling test data, defect severity and priority classifications standards, test levels, test deliverables, etc.
• Prepares/updates the metrics dashboard, testing schedules, test milestones reports, DSR/WSRs, etc.
• Aware of Program/Project Change Management Process, environment and release management, risk definitions, risk register, change/implementation plans, PIVs, risk and issue management process, escalation management.

Process Skills:

• Experience in developing high-quality test strategies, testing process/controls rollout, test management and defect management, stakeholder, vendor management, resource management.
• Capable of analysing business requirements, scope, proposed solutions and use cases, estimation of work, visualisation and prioritisation of business scenarios.
• Capable of identifying test approach/test planning, traceability matrix, develop test schedule(s), perform impact analysis.
• Develop the test plan for the tasks, dependencies and participants required to mitigate the risks to system quality and obtain stakeholder support for this plan.
• Ability to create test summary report, defect reports, excellent WPR capabilities and follow software testing strategy set up by client.
• Arrange the hardware and software requirements for the environment and test setup.
• Analyse functional and non-functional requirements associated with business, user processes and workflows.
• Experience in UAT coordination, supporting UAT plans, execution of production-like test scenarios, test planning, UAT test data, defect management.
• Assist in the production and review of all test deliverables.
• Identify key deliverables, manage scope, changes, conflicts, risks and manage stakeholders from different business units, monitor implementation process and post-delivery support.
• Liaise with teams to plan and coordinate activities like involvement of cross-functional teams, third-party vendors, UAT users, business, environment manager till Go Live.
• Prepares/updates the metrics dashboard at the end of a phase or at the completion of project, ensure the timely delivery of different testing milestones.
• Own responsibility for end-to-end product quality including defect management, vendor engagement and escalation for issues discovered during the testing.
• Liaising with subject matter experts, solution architects and vendors to clarify technical issues and understand inbound and outbound integrations with external parties.
• Escalate the issues about project requirements (software, hardware, resources) to Project Manager.
• Organise the status meetings and send the status report (daily, weekly, etc.) to the client.
• Attend the regular client call and discuss the daily/weekly status with the client.
• Good understanding of business and cross-departmental cooperation and communication, including knowledge of stakeholder and other external parties/customers.