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- Tasks: Drive and optimise IT service assurance processes in a dynamic team.
- Company: Join a leading tech company based in Cambridge with a collaborative culture.
- Benefits: Enjoy a hybrid work model, competitive salary, and professional development opportunities.
- Other info: Great opportunity for career growth in a fast-paced environment.
- Why this job: Make a real impact by ensuring high standards for innovative IT services.
- Qualifications: 10+ years in ITSM and proven leadership in service design and transition.
The predicted salary is between 60000 - 80000 £ per year.
We are looking for a proactive, adaptable, and dedicated individual to join our team of IT Service Management Professionals within the Value Delivery Office. You will be responsible for driving, governing and optimizing the IT service assurance process to ensure that new or changing services continually meet the highest standards set by Arm.
Responsibilities
- Lead the design, implementation, and governance of the service assurance and transition assurance processes.
- Develop and maintain all process documentation, training materials, and communication assets.
- Define, collect and analyse metrics to assess process maturity, efficiency and effectiveness.
- Continually update and maintain our service assurance criteria.
- Support and guide project managers and project delivery teams to effectively apply our processes to their work.
- Chair weekly Service Assurance Board and drop-in sessions.
- Collaborate with partners to validate services are production-ready before release.
- Provide mentorship on Early Life Support (ELS) plans and ensure alignment with operational teams.
Required Skills and Experience
- 10+ years of hands‑on experience in ITSM processes.
- 5+ years of proven track record leading service design, transition, or assurance processes in large organizations.
- ITIL 4 Managing Professional or Strategic Leader certification preferred.
- Experience in governing and leading large scale IT transformation projects.
- Ability to lead process governance, reporting, and compliance.
- General conceptual understanding of IT infrastructure and applications, project management, and SDLC.
Nice To Have Skills and Experience
- Previous exposure to service lifecycle transitions from suppliers or partners to in‑house teams.
- Strong problem‑solving skills and negotiation skills.
- A highly analytical approach, with good knowledge of process re‑engineering and optimisation.
Information Technology Service Management Specialist employer: Qualient Technology Solutions UK Limited
Contact Detail:
Qualient Technology Solutions UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Service Management Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service management field. Attend industry events, webinars, or local meetups to meet potential employers and learn about job openings that might not be advertised.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your experience in leading service design and assurance processes. This will help you stand out during interviews and demonstrate your hands-on expertise.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your responses. Focus on articulating your experience with ITSM processes and how you've driven successful transformations in previous roles.
✨Tip Number 4
Apply through our website! We’ve got a range of opportunities waiting for you. Tailor your application to highlight your adaptability and proactive approach, which are key traits we’re looking for in candidates.
We think you need these skills to ace Information Technology Service Management Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of IT Service Management Specialist. Highlight your relevant experience, especially in ITSM processes and service assurance. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit. Don’t forget to mention any specific projects or achievements that relate to the job description.
Show Off Your ITIL Knowledge: Since ITIL 4 certification is preferred, make sure to mention any relevant certifications or training you have. If you’ve led service design or transition processes, share those experiences to demonstrate your expertise!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Qualient Technology Solutions UK Limited
✨Know Your ITSM Inside Out
Make sure you brush up on your IT Service Management (ITSM) knowledge, especially the processes and frameworks like ITIL. Be ready to discuss your hands-on experience and how you've led service design or transition processes in the past.
✨Showcase Your Analytical Skills
Prepare examples that highlight your analytical approach to problem-solving. Think of specific metrics you've defined or collected in previous roles to assess process maturity and efficiency. This will demonstrate your capability to drive improvements.
✨Be Ready to Discuss Governance
Since governance is a key part of the role, come prepared to talk about your experience in leading process governance and compliance. Share instances where you've successfully chaired meetings or guided teams through service assurance processes.
✨Collaborate and Communicate
Emphasise your collaboration skills. Be ready to discuss how you've worked with project managers and delivery teams to ensure alignment with operational goals. Highlight any mentorship experiences, especially regarding Early Life Support (ELS) plans.