At a Glance
- Tasks: Architect and deliver innovative BMC Helix ITSM solutions while leading migrations and integrations.
- Company: Join Qualient Solutions, a forward-thinking tech company with a hybrid work culture.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Other info: Be part of a collaborative team that values mentorship and technical excellence.
- Why this job: Make a real impact by shaping IT service management in a dynamic environment.
- Qualifications: 8+ years of experience with BMC Remedy/BMC Helix ITSM and strong integration skills.
The predicted salary is between 60000 - 75000 £ per year.
We at Qualient Solutions are looking for a BMC Helix Architect/Senior Engineer - Contract - Andover (Hybrid) - Active SC Cleared.
Key Responsibilities:
- Architect and deliver end-to-end BMC Helix ITSM solutions covering Incident, Problem, Change, Release, Asset, and Service Catalogue management.
- Lead migration from on-premises BMC Remedy to BMC Helix SaaS environments.
- Design and build integrations with third-party platforms via REST/SOAP APIs and BMC Helix iPaaS.
- Configure and maintain BMC Helix Discovery for CMDB population and CI relationship mapping.
- Implement SLAs/OLAs, automation rules, escalation policies, and approval workflows.
- Act as Level 3 escalation point; monitor platform health, manage upgrades and patches.
- Collaborate with stakeholders to align platform capabilities with ITIL v4 processes and business strategy.
- Mentor ITSM administrators and produce technical documentation including architecture diagrams and runbooks.
Skills Experience Required:
- 8+ years' hands-on experience with BMC Remedy/BMC Helix ITSM at enterprise scale.
- Deep expertise in Helix ITSM modules: Incident, Problem, Change, CMDB, Asset, Service Request, Knowledge.
- Proficiency in AR System workflow (Filters, Escalations, Active Links) and Smart IT configuration.
- Strong REST/SOAP API integration skills.
BMC Helix Architect/Senior Engineer in Hampshire employer: Qualient Technology Solutions UK Limited
At Qualient Solutions, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our Andover location provides a hybrid working environment, allowing for flexibility while engaging in meaningful projects that drive professional growth. With a commitment to employee development and a focus on cutting-edge technology, we empower our team members to excel in their roles and contribute to impactful solutions in the ITSM landscape.
Contact Details:
Qualient Technology Solutions UK Limited Recruitment Team
