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- Tasks: Lead a team in providing top-notch technical support for telecom applications.
- Company: Join Qualient Technology Solutions, a leader in innovative tech solutions.
- Benefits: Competitive pay, hands-on experience, and opportunities for professional growth.
- Why this job: Make a real impact in the telecom industry while developing your skills.
- Qualifications: 10 years in application support with strong leadership and problem-solving skills.
- Other info: Dynamic work environment in London with a focus on innovation and teamwork.
The predicted salary is between 48000 - 72000 £ per year.
We are looking for a Technical Support Lead with 10 years of application support experience in the telecom domain based in London, UK (onsite).
Skills:
- GIS - ArcGIS, Hexagon, Hexagon Geospatial Portal, Oracle Spatial database, .Net
- 10 years experience in application support/maintenance in the telecom domain
- Good understanding of ITIL processes and experience of leading a team
- Good knowledge of GCOOMS, ArcGIS, GCP and Kubernetes
- Good understanding of Java and willingness to learn new technologies
- Hands-on experience in Unix/Linux Operating System & Shell Scripting, SQL, PL/SQL
- Excellent analytical and problem-solving skills, communication skills
- Understanding of L2, L3 operations experience of relevant domains (OSS, B2B, Wholesale, Corporate)
- Root cause analysis and problem management for recurring issues
- Create workarounds which can be applied by junior team members
- Perform change management, planning, coordination and deployment in pre-prod, prod environments
- Responsible for CSIP, automation of manual jobs/activities
- Analyze vulnerabilities and progress vulnerability fixes
- Perform capacity management activities
- Perform disaster recovery activities, failover testing
- Create SOP for L1, L2 junior resources
Location: London, UK
Industry: IT
Employment Business: Qualient Technology Solutions UK Limited
Contact: Sravani Kilari
Email Contact: This Employment Business
Reference: JS
Posted Date: 1/19/2026
Technical support Lead in City of Westminster employer: Qualient Technology Solutions UK Limited
Contact Detail:
Qualient Technology Solutions UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical support Lead in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the telecom industry and let them know you're on the hunt for a Technical Support Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and understanding of ITIL processes. We recommend doing mock interviews with friends or using online platforms to get comfortable discussing your experience with GIS, Oracle Spatial databases, and Unix/Linux systems.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be ready to share specific examples of how you've tackled complex issues in application support. Highlight your analytical abilities and any successful change management projects you've led.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining our team at Qualient Technology Solutions.
We think you need these skills to ace Technical support Lead in City of Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Lead role. Highlight your 10 years of experience in application support within the telecom domain and any relevant skills like GIS, Oracle Spatial database, and ITIL processes.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Mention your hands-on experience with Unix/Linux and your problem-solving skills. Show us your passion for technology and willingness to learn new things!
Showcase Your Leadership Skills: Since this is a lead position, make sure to highlight your experience in leading teams. Share examples of how you've managed change, coordinated deployments, or created SOPs for junior resources in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Qualient Technology Solutions UK Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially in GIS, ArcGIS, and Oracle Spatial databases. Be ready to discuss your hands-on experience with Unix/Linux and Shell Scripting, as well as your understanding of ITIL processes. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Demonstrate Leadership Skills
Since the role involves leading a team, prepare examples of how you've successfully managed teams in the past. Think about specific challenges you faced and how you motivated your team to overcome them. This will highlight your leadership capabilities and problem-solving skills.
✨Prepare for Scenario-Based Questions
Expect questions that require you to think on your feet, especially around root cause analysis and change management. Practice articulating your thought process when dealing with recurring issues or planning deployments. This will showcase your analytical skills and ability to handle pressure.
✨Show Willingness to Learn
The job mentions a willingness to learn new technologies, so be prepared to discuss how you've adapted to new tools or processes in the past. Share examples of how you’ve kept your skills current, which will demonstrate your commitment to professional growth and adaptability.
