At a Glance
- Tasks: Lead global delivery of IT services and drive customer satisfaction through innovative solutions.
- Company: Dynamic tech company focused on cloud and infrastructure growth.
- Benefits: Competitive salary, career development, and opportunities for innovation.
- Other info: Join a collaborative environment with excellent growth potential.
- Why this job: Make a real impact in IT transformation and work with cutting-edge technologies.
- Qualifications: 20+ years in IT, strong leadership, and customer management skills required.
The predicted salary is between 90000 - 110000 £ per year.
In this context, we are looking to hire a Customer Delivery Head (F/M) on permanent contract. As a Customer Delivery Head, you will be:
- Responsible for managing Global Delivery of services and performance to the client
- Responsible for delivery led growth of Cloud & Infrastructure business for the region
- Resposible for customer relationship and interactions as part of steercos, QBRs and any other informal discussions for sustained partnership with customer Cx Os and directors
- Participate in proactive/reactive deals viz. RFI, RFPs, RFQs etc. and represent as delivery leader to various customer defence and informal discussions during the deal process
- Ensure service availability and operational metrics to ensure accurate resolution of incidents within the agreed SLA's
- Lead the IT transformation by managing significant growth and ramp-up, ensuring talent inflow and - retention
- Innovate on current processes to improve efficiency of the operations and achieve high level of customer satisfaction
- Sustainable and professional operations for large-scale delivery center, realization of cost savings and productivity gains for IT through service automation and generating constant year-over-year productivity results
- Responsible for the development and implementation of the IT Strategy with recommendations
- Ensuring smooth operations and transition of services from external suppliers to IT. Managing successful finalization of carve-out from business in your area of responsibility
- Foster innovation and automation via usage of platform economy, RPA, AI and other latest technologies and globally scaling available solutions
- Very close collaboration with local and global business and value center partners
- Proficient knowledge of the delivery center market and constantly improve the internal delivery to market standards IT Customer Delivery Head or equivalent, Generalist Engineer with an IT back-ground
At least 20+ years in IT and 15+ years in Service Delivery & customer management in the Infrastructure context, especially in Data Center hosting services with below process skills:
- Strong in customer management and networking skills
- Growth mindset for farming additional business with existing customer
- Proven track record in managing large teams in a global organization with global delivery responsibility
- Developing people and acting in a global organization, building networks, and working in a virtual and distributed environment
- Strong IT and technological background are a must, savvy financial understanding and financial management capabilities plus process know-how
- Pro-activeness and customer orientation, drive and willingness to succeed in a complex, transformational environment
- Managing change and strong decision-making capabilities, acting fast and decisive despite uncertainty
- ITIL - at least two intermediate levels (Service Transition & Operations) would be preferred
- Knowledge of Data Center Technologies
- Understanding of Asset Management (CMDB, SAM)
- Knowledge of Lean and Six Sigma
- Project Management - PMP/Prince 2 or similar
- Statistical Process Control methods
- Public Cloud Certification
Core Competencies mandatory skills
- Strong understanding of Managed Services and SLA's
- Understanding of key Infra sub-domains like Compute, Storage, Network, Database, end user services
- Knowledge of key technology stacks, such as VMWare, Azure, AWS and Docker
- Strong knowledge of ITIL, Lean, Six Sigma or CSI frameworks
- Strong knowledge of key technologies trends related to Cloud & Infrastructure including but not limited to usage of various facets of AI (Generative, Agentic etc.), SRE, Platform engineering, Fin Ops, XLAs, end user transformation etc.
Preferred Certifications
- Public Cloud or any Cloud Certification is a plus
- AI related certification is a plus
- At least ITIL V3 foundation certified
- #J-18808-Ljbffr
Customer Delivery Head in City of Westminster employer: Qualient Technology Solutions UK Limited
As a leading player in the investment banking sector, our company offers an exceptional work environment for Data Modelers, fostering innovation and collaboration. With a strong emphasis on employee growth, we provide access to cutting-edge tools and resources, alongside opportunities for professional development in a dynamic capital markets landscape. Our inclusive culture values diverse perspectives, ensuring that every team member can contribute meaningfully while enjoying a supportive and engaging workplace.
Contact Details:
Qualient Technology Solutions UK Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery Head in City of Westminster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Qualient Technology Solutions UK Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Qualient Technology Solutions UK Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Delivery Head in City of Westminster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Qualient Technology Solutions UK Limited:Your cover letter is your chance to shine! Tell us why you want to work at Qualient Technology Solutions UK Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Qualient Technology Solutions UK Limited!
How to prepare for a job interview at Qualient Technology Solutions UK Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
