At a Glance
- Tasks: Architect and deliver BMC Helix ITSM solutions and lead migrations to SaaS environments.
- Company: Qualient Solutions, a forward-thinking tech company with a hybrid work model.
- Benefits: Competitive contract rate, flexible working arrangements, and opportunities for professional growth.
- Other info: Mentorship opportunities and a chance to work on enterprise-scale projects.
- Why this job: Join a dynamic team and shape the future of IT service management.
- Qualifications: 8+ years in BMC Remedy/BMC Helix ITSM and strong integration skills.
The predicted salary is between 60000 - 75000 £ per year.
We at Qualient Solutions are looking for a BMC Helix Architect/Senior Engineer - Contract - Andover (Hybrid) - Active SC Cleared.
Key Responsibilities
- Architect and deliver end-to-end BMC Helix ITSM solutions covering Incident, Problem, Change, Release, Asset, and Service Catalogue management.
- Lead migration from on-premises BMC Remedy to BMC Helix SaaS environments.
- Design and build integrations with third-party platforms via REST/SOAP APIs and BMC Helix iPaaS.
- Configure and maintain BMC Helix Discovery for CMDB population and CI relationship mapping.
- Implement SLAs/OLAs, automation rules, escalation policies, and approval workflows.
- Act as Level 3 escalation point; monitor platform health, manage upgrades and patches.
- Collaborate with stakeholders to align platform capabilities with ITIL v4 processes and business strategy.
- Mentor ITSM administrators and produce technical documentation including architecture diagrams and runbooks.
Skills & Experience Required
- 8+ years' hands-on experience with BMC Remedy/BMC Helix ITSM at enterprise scale.
- Deep expertise in Helix ITSM modules: Incident, Problem, Change, CMDB, Asset, Service Request, Knowledge.
- Proficiency in AR System workflow (Filters, Escalations, Active Links) and Smart IT configuration.
- Strong REST/SOAP API integration skills.
BMC Helix Architect/Senior Engineer in Andover employer: Qualient Technology Solutions UK Limited
Qualient Solutions is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the BMC Helix Architect/Senior Engineer role in Andover. With a strong emphasis on employee growth, we offer opportunities for professional development and mentorship, ensuring that our team members thrive in their careers while working on cutting-edge ITSM solutions. Our hybrid work model provides flexibility, allowing you to balance your professional and personal life effectively.
Contact Details:
Qualient Technology Solutions UK Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land BMC Helix Architect/Senior Engineer in Andover
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We think you need these skills to ace BMC Helix Architect/Senior Engineer in Andover
Some tips for your application 🫡
Show Off Your Tech Toolbox:Let’s be real: in IT consulting, your skills and tools can make or break the project. Make sure your CV includes a solid list of the technologies you’ve worked with and any specific programming languages you're fluent in. If you’ve got experience with project management tools, like JIRA or Trello, shout about that too! It shows you're not just a tech head, but you can manage the chaos too.
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Be Clear on Your Rates and Availability:When applying for freelance roles, clarity is key! Include your rates and availability upfront in your application to avoid any confusion later. This honesty will save both you and Qualient Technology Solutions UK Limited time, and it shows you’re serious about doing business. We believe it’s best to be transparent right from the get-go!
How to prepare for a job interview at Qualient Technology Solutions UK Limited
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