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- Tasks: Supervise daily operations, deliver excellent customer service, and coordinate volunteers.
- Company: Join a welcoming bookshop at Friends House with a focus on community.
- Benefits: Gain valuable retail experience and develop leadership skills in a supportive environment.
- Why this job: Be part of a team that creates a calm and professional atmosphere for book lovers.
- Qualifications: Experience in retail, strong communication skills, and a passion for customer service.
- Other info: Opportunity to work closely with a diverse team and engage with the community.
The predicted salary is between 25000 - 30000 £ per year.
We're looking for a hands-on Bookshop Supervisor to support the daily running of our Bookshop at Friends House. You'll help deliver excellent customer service, keep presentation and displays to a high standard, and coordinate our volunteer team so the shop feels welcoming, calm and professional.
What you'll do:
- Support day-to-day shop operations, including service standards, displays and visual merchandising
- Support stock processes with the Retail Buyer (receiving deliveries, labelling, replenishment and keeping the stockroom organised)
- Use EPOS/till confidently, including accurate transactions, cash handling and end-of-day reconciliation
- Recruit, coordinate and support Bookshop volunteers (basic training, shift cover and ongoing support)
- Maintain a safe, clean and organised shop environment in line with Health & Safety and fire procedures
- Work closely with the FOH Manager and Retail Buyer, and liaise with Café/Reception/Events to support a consistent visitor experience
What we're looking for:
- Substantial experience in a retail environment
- Strong customer service and communication skills
- Confidence with EPOS systems and stock control processes
- A good eye for presentation and attention to detail
- Comfortable supporting and coordinating volunteers
- Sympathetic to Quaker values and ethos
Bookshop Supervisor in London employer: Quakers in Britain
Contact Detail:
Quakers in Britain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bookshop Supervisor in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Friends House and their values. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat.
✨Tip Number 3
Show off your organisational skills! As a Bookshop Supervisor, you'll need to keep everything running smoothly. Prepare to discuss how you've managed stock processes or coordinated teams in previous roles to demonstrate your ability to handle the responsibilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our team at StudySmarter!
We think you need these skills to ace Bookshop Supervisor in London
Some tips for your application 🫡
Show Your Passion for Books: When writing your application, let your love for books shine through! Share any relevant experiences or stories that highlight your enthusiasm for the bookshop environment and how it aligns with our values.
Highlight Your Customer Service Skills: We want to know how you’ve gone above and beyond for customers in the past. Use specific examples to demonstrate your strong customer service skills and how you create a welcoming atmosphere.
Be Detail-Oriented: Since we value presentation and organisation, make sure your application is neat and well-structured. Pay attention to spelling and grammar, as this reflects your attention to detail.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way for us to see your application and get you one step closer to joining our team!
How to prepare for a job interview at Quakers in Britain
✨Know Your Stuff
Make sure you’re familiar with the Bookshop's operations and values. Research Friends House and understand their ethos, especially the Quaker values. This will show that you’re genuinely interested and aligned with their mission.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve delivered excellent customer service. Think about times when you resolved issues or went above and beyond for a customer. This is crucial for a role that focuses on creating a welcoming environment.
✨Demonstrate Team Coordination Experience
Be ready to discuss how you’ve successfully coordinated teams or volunteers in the past. Highlight any training or support you’ve provided, as well as how you’ve maintained a positive atmosphere. This will be key for the Bookshop Supervisor role.
✨Practice EPOS Confidence
Since the role involves using EPOS systems, brush up on your skills with these systems. If you have experience with cash handling and transactions, prepare to talk about it. Being confident in this area will reassure them that you can handle the operational side of the shop.