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- Tasks: Supervise daily operations, deliver excellent customer service, and coordinate a volunteer team.
- Company: Join Friends House, a welcoming and professional bookshop environment.
- Benefits: Competitive salary, supportive team, and a chance to make a difference.
- Why this job: Be part of a community-focused bookshop and enhance your retail skills.
- Qualifications: Experience in retail, strong communication skills, and a passion for customer service.
- Other info: Flexible hours with opportunities for personal growth and development.
The predicted salary is between 32323 - 37323 £ per year.
We’re looking for a hands-on Bookshop Supervisor to support the daily running of our Bookshop at Friends House. You’ll help deliver excellent customer service, keep presentation and displays to a high standard, and coordinate our volunteer team so the shop feels welcoming, calm and professional.
What you’ll do:
- Support day-to-day shop operations, including service standards, displays and visual merchandising
- Support stock processes with the Retail Buyer (receiving deliveries, labelling, replenishment and keeping the stockroom organised)
- Use EPOS/till confidently, including accurate transactions, cash handling and end-of-day reconciliation
- Recruit, coordinate and support Bookshop volunteers (basic training, shift cover and ongoing support)
- Maintain a safe, clean and organised shop environment in line with Health & Safety and fire procedures
- Work closely with the FOH Manager and Retail Buyer, and liaise with Café/Reception/Events to support a consistent visitor experience
What we’re looking for:
- Substantial experience in a retail environment
- Strong customer service and communication skills
- Confidence with EPOS systems and stock control processes
- A good eye for presentation and attention to detail
- Comfortable supporting and coordinating volunteers
- Sympathetic to Quaker values and ethos (you do not need to be a Quaker)
Hours: Typically, Monday to Friday (35 hours per week), with some early mornings/evenings/weekends depending on business needs.
Location: Friends House, Euston Road, London, NW1 2BJ.
Salary: £32,323 + £5,000 London Weighting per annum.
For more about Friends House, go to https://www.friendshouse.co.uk/
For details on how to apply, go to https://www.quaker.org.uk/job-opportunities/jobs
Closing date: 9am on Monday 6 April 2026.
Interviews: w/c Monday 13 April 2026.
Quakers are committed to equality and welcome applicants from all identities and backgrounds. Selection is based solely on skills, experience, qualifications, and abilities. We aim to prevent age, belief, disability, ethnicity, gender, gender reassignment, marital status, nationality, neurodivergence, race, religion, sex, sexual orientation or social class from being a barrier to employment. We aim for an equitable, user-friendly application process, and reasonable adjustments can be made if needed. As a Quaker organisation we expect all applicants and employees to uphold our values.
We are committed to safeguarding children, young people, and vulnerable adults. All candidates will undergo pre-employment checks in line with our Safer Recruitment guidelines.
Bookshop Supervisor employer: Quakers in Britain
Contact Detail:
Quakers in Britain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bookshop Supervisor
✨Tip Number 1
Get to know the shop! Before your interview, pop in and have a look around. Familiarise yourself with the layout, the products, and the vibe. This will help you chat confidently about how you can enhance the customer experience.
✨Tip Number 2
Show off your people skills! As a Bookshop Supervisor, you'll be coordinating volunteers and interacting with customers. Be ready to share examples of how you've successfully managed teams or provided excellent service in the past.
✨Tip Number 3
Brush up on your EPOS knowledge! If you're not already familiar with the system, take some time to learn the basics. Being confident with till operations will show that you're ready to hit the ground running.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Friends House. Don’t miss out on this opportunity!
We think you need these skills to ace Bookshop Supervisor
Some tips for your application 🫡
Show Your Retail Experience: Make sure to highlight your substantial experience in a retail environment. We want to see how you've handled customer service and stock processes in the past, so don’t hold back on those details!
Demonstrate Your Customer Service Skills: We’re all about excellent customer service, so share examples of how you’ve gone above and beyond for customers. This will show us that you understand the importance of creating a welcoming atmosphere.
Be Confident with EPOS Systems: Since you'll be using EPOS/till systems, mention any relevant experience you have. If you’re comfortable with cash handling and transactions, let us know – it’ll give us confidence in your abilities!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re following the right process. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Quakers in Britain
✨Know Your Stuff
Before the interview, make sure you’re familiar with the Bookshop's operations and values. Research Friends House and understand their ethos, especially the Quaker values they uphold. This will help you connect your experience to what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in previous roles. Think about specific situations where you went above and beyond for a customer or resolved a tricky issue. This will demonstrate your strong communication skills and ability to create a welcoming environment.
✨Get Hands-On with EPOS Systems
Since confidence with EPOS systems is key, brush up on your till skills before the interview. If you have experience with similar systems, be ready to discuss it. If not, show your willingness to learn and adapt quickly to new technologies.
✨Volunteer Coordination Experience
If you’ve coordinated volunteers before, share those experiences! Talk about how you trained them, managed shifts, and supported their development. If you haven’t, think about any leadership roles you’ve had and how those skills can translate into supporting a volunteer team.