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- Tasks: Support customers by managing orders and coordinating with internal teams daily.
- Company: Join Quaker Houghton, a global leader in industrial process fluids with a collaborative culture.
- Benefits: Enjoy hybrid working, competitive pay, health insurance, and wellness programs.
- Why this job: Be part of an innovative team that values diversity and personal growth.
- Qualifications: Bachelor's degree or equivalent experience; prior customer service experience preferred.
- Other info: This is a 12-month fixed-term contract offering valuable international experience.
The predicted salary is between 28800 - 43200 £ per year.
At Quaker Houghton, we are experts in the development, production and application of chemical specialties, process fluids, lubricants, and coatings for the manufacturing industry. We have been an integral part in the growth of the world’s largest industrial companies and to this day our experience and expertise show in the actions and dedication of our Associates worldwide. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its associates and offers competitive compensation and benefit programs.
As a Customer Service Representative, you will play a key role in ensuring our customers receive exceptional support throughout their journey with us.
What’s in it for you?
- Hybrid & flexible working schedule.
- Competitive pay + bonus program.
- Health insurance.
- Great pension scheme.
- Attractive Wellbeing, CSR, Sustainability, Women Inclusion & Diversity programs.
- Excellent onboarding and training programs as part of our QH University platform.
Join a team of top experts passionate about innovation and a company that nurtures that passion.
What will you do?
- Communicate daily with customers, internal departments, and affiliates so customer expectations are met.
- Prepare and manage requests for quotations.
- Handle all orders efficiently and expeditiously.
- Coordinate with Supply Chain, Production and Sales so that all internal departments are aligned and well informed.
- Ensure our service is compliant with commercial agreements.
- Keep the information in our software up to date; we work with JD Edwards.
- Follow all process standards & regulations such as: SOX and BSI.
- Support and work together with the other EMEA Customer Service Teams to reach company goals.
What are we looking for?
We’re looking for a proactive, detail-oriented team player with excellent communication skills and a customer-first mindset. The ideal candidate will have:
- A bachelor’s degree or equivalent experience.
- Prior experience in a similar customer service role, ideally within an international industrial or manufacturing environment.
- Strong interpersonal and organizational skills.
- A proactive attitude with the ability to set priorities, take initiative, and adapt to changing needs.
- A collaborative approach and a good sense of humor—team spirit is important to us!
- Fluency in English (professional level) is essential; German language skills are a plus.
This is a fixed-term position for 12 months, offering an excellent opportunity to gain experience in a dynamic, international team.
We are the global leader in industrial process fluids present in 40+ countries continually improving and innovating so the world’s steel, aluminum, automotive, aircraft, machinery and industrial parts manufacturers can stay ahead in a changing world. Throughout our 100+ locations, our chemists, engineers and industry experts partner with our customers to continually improve their operations so they can run even more efficiently, even more effectively, whatever comes next.
Our values: Live Safe, Exceed Customer Expectations, Drive Results, Embrace Diversity, Do Great Things Together, Act with integrity. Our core values embody who we are as a company, guide our decisions and inspire us. Our commitment to these values, in words and actions, builds a safer, stronger Quaker Houghton. They are the fundamental beliefs that guide our internal conduct and our relationship with the outside world.
Customer Service Representative (1 year FTC) employer: Quaker Houghton
Contact Detail:
Quaker Houghton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative (1 year FTC)
✨Tip Number 1
Familiarise yourself with Quaker Houghton's products and services. Understanding their chemical specialties and how they support the manufacturing industry will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your customer service experience, especially in international or industrial settings. Be prepared to share specific examples of how you've successfully managed customer expectations and resolved issues, as this aligns closely with the responsibilities of the role.
✨Tip Number 3
Showcase your communication skills by preparing to discuss how you collaborate with different departments. Quaker Houghton values teamwork, so illustrating your ability to work cross-functionally will set you apart from other candidates.
✨Tip Number 4
Research the company's core values and think about how they resonate with your own. During your interactions, whether in interviews or networking, refer to these values to demonstrate that you're a good cultural fit for Quaker Houghton.
We think you need these skills to ace Customer Service Representative (1 year FTC)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Service Representative position. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service roles, especially in industrial or manufacturing environments. Use specific examples to demonstrate your communication skills and proactive attitude.
Showcase Your Skills: Make sure to mention your strong interpersonal and organisational skills in your application. Provide examples of how you've successfully managed customer expectations and collaborated with teams in the past.
Personalise Your Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Mention Quaker Houghton's values and how they resonate with you, particularly around teamwork and customer focus.
How to prepare for a job interview at Quaker Houghton
✨Research the Company
Before your interview, take some time to learn about Quaker Houghton. Understand their products, values, and recent developments in the industry. This knowledge will help you demonstrate your genuine interest in the company and align your answers with their goals.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your customer service skills. Focus on situations where you went above and beyond to meet customer expectations, as this role is all about ensuring exceptional support for clients.
✨Emphasise Teamwork and Collaboration
Quaker Houghton values a collaborative approach, so be ready to discuss how you've worked effectively within a team. Share specific instances where your teamwork led to successful outcomes, showcasing your ability to adapt and support others.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the company's culture, the team you'll be working with, or opportunities for professional development. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.
