At a Glance
- Tasks: Deliver exceptional customer service and manage orders in a dynamic supply chain environment.
- Company: Join Quaker Houghton, a global leader in industrial process fluids with a collaborative culture.
- Benefits: Flexible working arrangements, competitive pay, and continuous training opportunities.
- Other info: Enjoy a diverse workplace with global collaboration and paid volunteering leave.
- Why this job: Be part of a team that values customer success and supports your career growth.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants and coatings for the manufacturing industry.
We have been an integral part in the growth of the world’s largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy.
Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA.
Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its colleagues and offers competitive compensation and benefit programs.
Our people are our greatest strength.
We are a global team of colleagues who collaborate to move forward together and exceed our customers’ expectations.
As a Customer Service Representative, you will play an essential role at the heart of our operations, helping to deliver an outstanding experience for our customers.
What do we offer?
- Immediate start date
- A fixed-term contract until end of March 2027
- Flexible working arrangements, including remote working.
While proximity to one of our offices may be beneficial for occasional collaboration, we welcome applications from qualified candidates in eligible locations.
- An international, collaborative and dynamic work environment
- QH University that offers continuous training tools for all seniority levels.
- Wellbeing, Colleague Resource Groups & other attractive DEI programs.
- Global Giving initiatives offering paid volunteering leave to dedicate to the cause of your choice.
- Joining a team where supporting each other is part of the culture, in a company where customer success is our own.
What will you do?
Deliver an exceptional customer service experience by consistently providing high-quality support and exceeding customer expectations.
You don’t need to come from a chemicals or manufacturing background — we’re open to candidates from other sectors such as logistics, FMCG, or similar industries.
- Communicating with customers and colleagues across different countries.
- Processing and managing customer orders.
- Providing updates on order status, shipments, and deliveries.
- Working closely with Supply Chain, Logistics, Production, and Sales teams.
- Supporting quotation requests and customer enquiries.
- Maintaining accurate customer records and documentation.
What are we looking for?
We're looking for a customer-focused professional who thrives in a fast-paced international environment and enjoys working across the Supply Chain.
Experience
- Previous experience in Customer Service, Order Management, Logistics, Supply Chain, or a similar operational environment.
- Experience working in an international manufacturing, industrial, logistics, or distribution environment is highly valued.
- Proven ability to manage customer orders from receipt through to delivery, working closely with Supply Chain and Logistics teams.
- Experience handling customer enquiries, resolving issues, and coordinating with multiple stakeholders to ensure excellent service delivery.
Skills & Knowledge
- Strong communication skills in English (written and spoken) are required for success in this role. Additional language skills are welcomed and valued.
- Proficiency in Microsoft Office applications: Outlook, Excel, and Word.
- Experience working with ERP systems (e. g., SAP, Oracle, JDE, or similar).
- Good understanding of customer service processes within a supply chain and logistics environment is highly desirable.
- Ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail.
- Key skills and attributes
- A customer-first mindset and a passion for delivering exceptional service.
- Strong problem-solving and decision-making skills.
- Ability to build effective relationships with customers and internal stakeholders.
- Excellent organizational and time-management skills.
- A proactive approach and the ability to work independently while collaborating effectively across teams.
- Adaptability, resilience, and a continuous improvement mindset.
- A commitment to safety, quality, and integrity.
Who are we?
Quaker Houghton is the global leader in industrial process fluids, continually improving and innovating so the world’s steel, aluminum, automotive, aircraft, machinery and industrial parts manufacturers can stay ahead in a changing world.
Our chemists, engineers and industry experts partner with our customers to continually improve their operations so they can run even more efficiently, even more effectively, whatever comes next.
Our values: Live Safe, Exceed Customer Expectations, Drive Results, Embrace Diversity, Do Great Things Together and Act with integrity.
Our core values embody who we are as a company, guide our decisions and inspire us.
Our commitment to these values, in words and actions, builds a safer, stronger Quaker Houghton.
They are the fundamental beliefs that guide our internal conduct and our relationship with the outside world.
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Customer Service Representative - Supply Chain (TEMP/FTC) in Cumbernauld employer: Quaker Houghton
Quaker Houghton is an excellent employer, offering a unique collaborative culture that fosters career growth and development for its employees. With flexible working arrangements and a commitment to wellbeing, our team enjoys a dynamic work environment where they can thrive and contribute to the success of leading industrial companies. Join us in Conshohocken, PA, and be part of a global team dedicated to exceeding customer expectations while enjoying competitive compensation and comprehensive benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative - Supply Chain (TEMP/FTC) in Cumbernauld
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Quaker Houghton.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Quaker Houghton. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Representative - Supply Chain (TEMP/FTC) in Cumbernauld
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Quaker Houghton.
How to prepare for a job interview at Quaker Houghton
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Quaker Houghton's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Quaker Houghton offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
