Aftersales Manager in Horncastle

About us

Quadzilla Ltd are the UK's largest importer of ATVs and UTVs. A long established family run business. We support our vehicles with industry leading back up as well as offering a large range of accessories suitable for our vehicles. We achieve this via our parts website, phone line and email, we are investing heavily in dealer support, after-sales standards and long-term growth.

Your Role

CFMOTO UK & Ireland is looking for an experienced After‑Sales Manager to lead and develop our warranty, technical support and PGA (Parts, Garments & Accessories) departments.

This is a senior leadership role responsible for bringing structure, accountability and direction to the after‑sales operation while supporting and developing the existing team.

Reporting directly to the Managing Director, you will lead three departments consisting of seven team members across warranty, technical support and PGA operations.

We are looking for someone who can take ownership, improve processes, support the team properly and help move the business forward as the brand continues to grow across the UK & Ireland.

Main Responsibilities

• Lead, support and develop the after‑sales team
• Manage warranty, technical support and PGA departments
• Create clear processes, standards and accountability across departments
• Improve communication and efficiency between teams
• Support dealers with technical and warranty issues
• Work closely with overseas factory contacts
• Analyse warranty trends and recurring issues
• Drive continuous improvement across the after‑sales operation
• Support dealer and technician training
• Help scale and professionalise the department as the business grows
• Competitive salary package
• Career progression opportunities
• Opportunity to help shape a fast‑growing brand
• Birthday day off after 1 years service
• Company bonus scheme after 1 years service
• Company logo clothing
• PPE Provided
• Free electric vehicle charging
• Work in an outstanding area of natural beauty

Location & Logistics

Due to our rural location, you will need your own vehicle as there are no public transport links. We do have our own car park onsite.

Employment Details

This role is to start as soon as possible.

Hours of Work

Monday to Friday 37.5 hours PW 09:00 – 17:00 (30 mins unpaid lunch)

Job Types & Pay

Full‑time, Permanent

Pay: £40,000.00-£50,000.00 per year

Benefits

• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Free parking
• On‑site parking

Education

• GCSE or equivalent (preferred)

Experience

• Minimum of 3 years management experience in a similar role