At a Glance
- Tasks: Manage server installations, ensure system uptime, and maintain security for all systems.
- Company: Join Quadriga, a leader in guest technology services for the hospitality industry.
- Benefits: Competitive salary, travel opportunities, and a dynamic work environment.
- Other info: On-site role with opportunities for skill development and mentoring.
- Why this job: Be part of a team that enhances guest experiences through innovative technology solutions.
- Qualifications: 5+ years in technical support with strong knowledge of server environments and customer service skills.
The predicted salary is between 40000 - 50000 £ per year.
Company Description: Quadriga is a leading international provider of guest technology managed services that enhances engagement, generates additional revenue, and fuels value for hotels through a continued focus on the global customer experience. Quadriga is part of the Exceptional Innovation (EI) family of companies and affiliates which benefits from the technology innovation driven by EI. The Group is constantly at the forefront of hospitality guest technology with its IQx platform and suite of integrated solutions for hoteliers.
Job Description:
- Servers and Infrastructure: Plan and oversee server installations, performance and configuration. Responsible for reviewing and recommending hardware and software package installations for server and desktop/laptop clients. Perform and oversee continuous system uptime and health checks. Responsible for the review, installation and maintenance of security patching for all Microsoft systems across the estate. Responsible for maintaining the company's DNS & WINS entries. Ensure that all servers and associated stored data is secure and that regular/daily backups are scheduled and completed in line with the industry's best practice. Ensure all data can be restored. Configuration and maintenance of Hybrid and cloud services.
- Applications: Administration of key applications (cloud based, on-premise or hosted) including anti-spam/antivirus to reduce risks of infection or security breaches. Administration and maintenance of Microsoft Active Directory and Group Policy. Provide 3rd level expertise for problem solving.
- Documentation: Provide and maintain documentation to support the company’s infrastructure, servers, applications including problem solving tasks and techniques.
- Information Technology: Maintain confidentiality and adherence to the Data Protection Act 1998. Ensure that external and internal IT procedures and policies are met.
- General: Assist team with development of skill sets, knowledge transfer and mentoring. Provide “first/second line” cover in cases of staff holidays and sickness. Assist with evaluating and supporting other departments or end user needs. Personal interaction is required; therefore, on-site attendance is required. Understand and be involved in the planning and execution of disaster recovery processes.
Qualifications:
- Minimum of 5 years’ experience in a high-level technical support position.
- A good working knowledge of WAN/LAN topologies and architectures.
- Experience and knowledge of both physical and virtualized server environments.
- Skilled in server hardware, configuration and troubleshooting.
- Fundamental knowledge of IP phone telephony.
Additional Information:
- An energetic, positive and professional attitude with attention to detail.
- Strong customer service and problem-solving skills.
- Willing to travel across EMEA and Americas.
3rd Line Server Side Support Analyst in Theale employer: Quadriga
At Quadriga, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture, where innovation and collaboration are at the heart of our operations. Our commitment to employee growth is evident through continuous training opportunities and a supportive environment that encourages skill development, particularly in the exciting field of hospitality technology. Located in a vibrant area, we offer competitive benefits and the chance to be part of a forward-thinking team that is shaping the future of guest technology services.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Server Side Support Analyst in Theale
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend tech meetups, conferences, or even online webinars. You never know who might have a lead on that perfect 3rd Line Server Side Support Analyst role!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your expertise in server installations and configurations, making you stand out to potential employers.
✨Tip Number 3
Don’t just apply blindly! Tailor your approach for each job. Research Quadriga and their tech stack, and mention how your experience aligns with their needs in conversations or interviews. This shows you’re genuinely interested and not just sending out generic applications.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a chance to reiterate why you’d be a great fit for their team!
We think you need these skills to ace 3rd Line Server Side Support Analyst in Theale
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 3rd Line Server Side Support Analyst role. Highlight your experience with server installations, performance, and configuration, as well as any relevant skills in Microsoft systems and cloud services.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Quadriga. Mention your passion for guest technology and how your background aligns with their focus on enhancing customer experience.
Showcase Your Problem-Solving Skills:In both your CV and cover letter, don’t forget to showcase your problem-solving skills. Give examples of how you've tackled technical challenges in the past, especially in high-level support roles.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to see your application and get you into the process!
How to prepare for a job interview at Quadriga
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of server installations, configurations, and performance. Quadriga is looking for someone who can demonstrate a solid understanding of both physical and virtualised server environments, so be ready to discuss your experience in detail.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex technical issues in the past. Highlight your 3rd level expertise and any specific instances where your troubleshooting skills made a significant impact. This will show them you're not just technically savvy but also a proactive problem solver.
✨Understand Their Business
Familiarise yourself with Quadriga's IQx platform and their approach to guest technology. Being able to speak about how your skills can enhance their customer experience will set you apart from other candidates. It shows that you’re genuinely interested in their mission.
✨Be Ready for Scenario Questions
Expect questions that put you in real-world situations, like handling security patching or managing backups. Think through your past experiences and be prepared to explain your thought process and actions clearly. This will demonstrate your ability to handle the responsibilities of the role effectively.
