At a Glance
- Tasks: Manage server installations, performance, and security for a leading guest technology provider.
- Company: Join Quadriga, a top player in hospitality tech, part of the Exceptional Innovation family.
- Benefits: Competitive salary, travel opportunities, and a chance to work with cutting-edge technology.
- Other info: Dynamic role with opportunities for skill development and mentoring within a collaborative team.
- Why this job: Make a real impact in enhancing guest experiences through innovative tech solutions.
- Qualifications: 5+ years in technical support, strong knowledge of server environments and customer service skills.
The predicted salary is between 36000 - 60000 £ per year.
Quadriga is a leading international provider of guest technology managed services that enhances engagement, generates additional revenue, and fuels value for hotels through a continued focus on the global customer experience. Quadriga is part of the Exceptional Innovation (EI) family of companies and affiliates which benefits from the technology innovation driven by EI. The Group is constantly at the forefront of hospitality guest technology with its IQx platform and suite of integrated solutions for hoteliers.
Job Description
- Servers and Infrastructure
- Plan and oversee server installations, performance and configuration.
- Review and recommend hardware and software package installations for server and desktop/laptop clients.
- Perform and oversee continuous system uptime and health checks.
- Review, install and maintain security patching for all Microsoft systems across the estate.
- Maintain the company's DNS & WINS entries.
- Ensure that all servers and associated stored data is secure and that regular/daily backups are scheduled and completed in line with the industry's best practice.
- Ensure all data can be restored.
- Configuration and maintenance of Hybrid and cloud services.
- Applications
- Administration of key applications (cloud based, on-premise or hosted) including anti-spam/antivirus to reduce risks of infection or security breaches.
- Administration and maintenance of Microsoft Active Directory and Group Policy.
- Provide 3rd level expertise for problem solving.
- Documentation
- Provide and maintain documentation to support the company’s infrastructure, servers, applications including problem solving tasks and techniques.
- Information Technology
- Maintain confidentiality and adherence of the Data Protection Act 1998.
- Ensure that external and internal IT procedures and policies are met.
- General
- Assist team with development of skill sets, knowledge transfer and mentoring.
- Provide “first/second line” cover in cases of staff holidays and sickness.
- Assist with evaluating and supporting other departments or end user needs.
- Personal interaction is required as therefore on site attendance is required.
- Understand and be involved in the planning and execution of disaster recovery processes.
Qualifications
- Minimum of 5 years’ experience in a high level technical support position.
- A good working knowledge of WAN / LAN topologies and architectures.
- Experience and knowledge of both physical and virtualized server environments.
- Skilled in server hardware, configuration and troubleshooting.
- Fundamental knowledge of IP phone telephony.
Additional Information
- An energetic, positive and professional attitude with attention to detail.
- Strong customer service and problem solving skills.
- Willing to travel across EMEA and Americas.
3rd Line Server Side Support Analyst in Reading employer: Quadriga
At Quadriga, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through continuous training opportunities and the chance to work with cutting-edge technology in the hospitality sector. Located at the heart of the industry, we offer a dynamic environment where your contributions directly enhance guest experiences and drive revenue for hotels worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Server Side Support Analyst in Reading
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend tech meetups or conferences related to server support and guest technology. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements in server management and infrastructure. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to server support and cloud services. Practice explaining your problem-solving techniques clearly and confidently, as this will impress hiring managers.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals like you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace 3rd Line Server Side Support Analyst in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 3rd Line Server Side Support Analyst role. Highlight your experience with server installations, performance, and configuration, as well as any relevant skills in Microsoft systems and cloud services.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Quadriga. Mention your passion for guest technology and how your background aligns with their focus on enhancing customer experience.
Showcase Your Problem-Solving Skills:In both your CV and cover letter, don’t forget to showcase your problem-solving skills. Give examples of how you've tackled technical challenges in the past, especially in high-pressure situations.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Quadriga
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of server installations, configurations, and performance. Quadriga is looking for someone who can hit the ground running, so be ready to discuss your experience with both physical and virtualised server environments.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex technical issues in the past. Highlight your 3rd level expertise and be ready to explain your thought process when troubleshooting problems, especially in relation to Microsoft systems and Active Directory.
✨Understand the Company’s Focus
Familiarise yourself with Quadriga's IQx platform and their approach to enhancing guest technology. Showing that you understand their mission and how your skills can contribute will set you apart from other candidates.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your ability to maintain system uptime and security. Think about how you would handle specific situations, like a server failure or a security breach, and be prepared to discuss your strategies.
