At a Glance
- Tasks: Deliver exceptional customer service and help clients find their perfect storage solutions.
- Company: Join a leading self-storage company with over 40 years of experience.
- Benefits: Competitive pay, flexible hours, and a supportive team environment.
- Other info: Part-time weekend role with opportunities for growth within the company.
- Why this job: Be part of a collaborative team and make a positive impact on customers' lives.
- Qualifications: Customer service experience and strong communication skills are a plus.
The predicted salary is between 18 - 20 £ per hour.
About Quad Real Self Storage Management
Quad Real Self Storage Management is proudly owned and operated by Quad Real Property Group, a global real estate investment, development and operating company headquartered in Vancouver, British Columbia.
With locations across Greater Vancouver, Calgary, Guelph, and Greater Toronto Area, operating under the Maple Leaf Self Storage banner, we offer accessible, customized, and secure storage solutions for a variety of storage and moving needs.
Focused on exceptional service, Quad Real Self Storage Management LP is committed to delivering value to its customers.
- www. mapleleafstorage. com
- About Quad Real Property Group
Quad Real Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia.
Its assets under management are $98.5 billion.
From its foundation in Canada as a full-service real estate operating company, Quad Real has expanded its capabilities globally for investments in equity and debt in both the public and private markets.
Quad Real invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships.
Quad Real seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves.
Now and for generations to come.
Quad
Real: Excellence lives here.
- www. quadreal. com
- Role Description
Maple Leaf Self Storage has been serving Canadian families and businesses for over 40 years.
As a leading national self storage developer, owner, and real estate manager, we proudly support over 16,000 tenants across our stores.
Through our continued growth and recent expansion in Ontario, we are looking for a Part-Time Customer Service Representative to join our team in North York.
Quad Real Property Group recently acquired Self Stor.
During the transition period, certain locations will continue operating under the Self Stor brand while transitioning to Maple Leaf Self Storage.
Our Customer Service Representatives play a key role in creating a positive experience for our clients by helping them find the best storage solutions for their needs.
If you enjoy working with people, solving problems, and being part of a small, collaborative team, this may be the role for you.
Responsibilities
- Provide outstanding customer service in person, over the phone, and by email.
- Assist clients in selecting appropriate storage solutions and unit sizes.
- Conduct facility tours and complete rental agreements.
- Follow up on inquiries, confirm reservations, and update the client database.
- Collect rental payments and post transactions accurately.
- Follow up on outstanding accounts and assist with collections communication when required.
- Promote and sell retail merchandise such as boxes, locks, and moving supplies.
- Perform daily administrative tasks and maintain accurate records.
- Open and close the office during weekend shifts.
- Maintain property appearance by cleaning spaces, sweeping, organizing moving carts, and removing debris.
- Assist with general property upkeep including light outdoor maintenance (e. g., shoveling snow and salting walkways during winter months).
Experience and Qualifications
- High school diploma or equivalent; post-secondary education is an asset.
- Previous experience in customer service, retail, or sales.
- Strong interpersonal and communication skills with a professional telephone manner.
- Basic computer proficiency and ability to learn web-based software systems.
- A self-starter who enjoys working independently and as part of a team.
- Ability to work the required weekend schedule.
- Schedule
- This is a part-time weekend position with the following regular schedule:
The expected hourly rate for this position is between $18-20 per hour.
The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual's skill, experience, education and training, the market compensation of the role, and the consideration to internal equity.
We value diverse experiences and perspectives.
Even if your skills don't align 100% with the listed qualifications or salary range, we encourage you to apply - you may be a great fit for this role or others in our community.
Applicants may also be considered for alternative positions within the organization where their qualifications and experience align more closely with available opportunities.
We use artificial intelligence (AI) technology - alongside human review - to assist in screening and assessing applicants for this position.
Our recruitment team remains involved in all decisions.
Candidates must be legally authorized to work in Canada as the company does not provide work permit sponsorship for this role.
Customer Service Representative employer: QuadReal Property Group
QuadReal Property Group is committed to fostering a collaborative and innovative work environment, providing employees with opportunities for professional growth. The company's focus on sustainability and community value makes it an appealing choice for those passionate about real estate. With a strong emphasis on development and investment, QuadReal supports its employees in achieving their career goals.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like QuadReal Property Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at QuadReal Property Group and let us see your personality shine through!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and QuadReal Property Group.
Get Familiar with Our Brand:Before applying, take some time to learn about QuadReal Property Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at QuadReal Property Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress QuadReal Property Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which QuadReal Property Group will surely appreciate.
