At a Glance
- Tasks: Design and manage research studies, generate insights, and improve customer experience.
- Company: Join Quadient, a leader in digital transformation and innovation.
- Benefits: Flexible hybrid work, 24/7 learning platform, and comprehensive rewards.
- Other info: Be part of an inclusive community with endless learning opportunities.
- Why this job: Make a real impact on customer experiences and drive business growth.
- Qualifications: Master’s degree and 5 years in market research or customer experience.
The predicted salary is between 55000 - 65000 £ per year.
At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.
Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.
It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future‑focused business lead the way in powering secure and sustainable business connections through digital and physical channels.
Job Description
- Design and manage quantitative and qualitative studies: from drafting questions to producing and presenting insights
- Generate actionable insights for internal teams
- Share insights with appropriate content and format depending on the audience (written and oral presentations)
- Customer Experience Management
- Identify pain points and opportunities for improvement
- Co‑develop action plans with different internal stakeholders
- Monitoring KPIs
- Defining and tracking key metrics (CSAT, CES, etc.)
- Implement dashboards and regular reporting
- Measure the impact of improvement initiatives
- Project management
- Coordinate projects related to the customer experience
- Collaborate with marketing, digital, customer service, and IT teams
- Manage external service providers (market research firms, CX consultancies, etc.)
Qualifications
- Master’s degree (business school, marketing, statistics, social sciences)
- At least 5 years of experience in market research, insights, or customer experience ideally in a market research agency
- Research methodologies (quantitative and qualitative): social sciences and statistics
- Data analysis (advanced Excel, ideally tools such as Power BI, Tableau, etc.)
- Proficiency in new approaches to data collection and reporting using AI
- Proficiency with Microsoft Office and research tools such as SurveyMonkey…
- Strong understanding of omnichannel customer journeys
- Fluency in English is required: working language (spoken and written); another language such as French is welcome, but not mandatory
- Ability to grasp technical topics: tech, B2B, regulatory issues: electronic invoicing, etc.
- Analytical and synthesis skills
- Excellent oral and written communication skills
- Project management and cross‑functional collaboration
- Critical thinking and proactive approach
- Structured and logical
Additional Information
- Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
- Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
- Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
- Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
- Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
Quadient is an Equal Employment Opportunity Employer. We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.
Research & Experience Analyst London - United Kingdom - Full Time employer: Quadient
Quadient is an excellent employer, offering a dynamic work environment in Loughton where employees can thrive in logistics operations. With a strong focus on employee growth, comprehensive rewards, and a commitment to inclusivity, Quadient fosters a supportive community that values each team member's contributions. The hybrid work model further enhances work-life balance, making it an attractive place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Research & Experience Analyst London - United Kingdom - Full Time
✨Get to Grips with Data Visualisation Tools
If you're aiming for a full-time role in business intelligence, brush up on your skills with popular data visualisation tools like Tableau or Power BI. Showcasing projects where you've transformed raw data into clear visual insights can give you a real edge.
✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like Quadient!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
If you're a recent graduate, definitely tap into your university's career services. Many have connections with companies in need of full-time BI specialists, and they can guide you on how to pitch yourself effectively—don't miss out on that!
We think you need these skills to ace Research & Experience Analyst London - United Kingdom - Full Time
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Quadient, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Quadient
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Quadient’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
