Job Description
Your role in our future:
- Design and manage quantitative and qualitative studies: from drafting questions to producing and presenting insights
- Generate actionable insights for internal teams
- Share insights with appropriate content and format depending on the audience (written and oral presentations)
- Customer Experience Management
- Identify pain points and opportunities for improvement
- Co-develop action plans with different internal stakeholders
- Monitoring KPIs
- Defining and tracking key metrics (CSAT, CES, etc.)
- Implement dashboards and regular reporting
- Measure the impact of improvement initiatives
- Project management
- Coordinate projects related to the customer experience
- Collaborate with marketing, digital, customer service, and IT teams
- Manage external service providers (market research firms, CX consultancies, etc.)
Qualifications
Your profile:
- Master’s degree (business school, marketing, statistics, social sciences)
- At least 5 years of experience in market research, insights, or customer experience ideally in market research agency
- Research methodologies (quantitative and qualitative): social sciences and statistics
- Data analysis (advanced Excel, ideally tools such as Power BI, Tableau, etc.)
- Proficiency in new approaches to data collection and reporting using AI
- Proficiency with Microsoft Office and research tools such as SurveyMonkey...
- Strong understanding of omnichannel customer journeys
- Fluency in English is required: working language (spoken and written); another language such as French is welcome, but not mandatory
- Ability to grasp technical topics: tech, B2B, regulatory issues: electronic invoicing, etc.
- Analytical and synthesis skills
- Excellent oral and written communication skills
- Project management and cross-functional collaboration
- Critical thinking and proactive approach
- Structured and logical
Additional Information
- Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
- Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
- Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
- Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
- Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
Quadient is an Equal Employment Opportunity Employer.
*: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.
Research & Experience Analyst employer: Quadient
Quadient is an excellent employer, offering a dynamic work environment in Loughton where employees can thrive in logistics operations. With a strong focus on employee growth, comprehensive rewards, and a commitment to inclusivity, Quadient fosters a supportive community that values each team member's contributions. The hybrid work model further enhances work-life balance, making it an attractive place for those seeking meaningful and rewarding employment.
