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- Tasks: Manage customer onboarding and implementation projects for Quadient's digital services.
- Company: Join Quadient, a leader in digital transformation and automation solutions.
- Benefits: Enjoy competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on collaboration and customer success.
- Why this job: Make a real impact by helping businesses thrive through innovative technology.
- Qualifications: Experience in project management and strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future‑focused business lead the way in powering secure and sustainable business connections through digital and physical channels.
The Implementation / Engagement Consultant is a post‑sale role responsible for supporting customers throughout their onboarding journey, managing implementation projects, and ensuring successful adoption of Quadient Digital Services. The role will be primarily focused on Quadient AR but will also have the flexibility to support CXMPSO projects where required. It combines customer management, project delivery, and technical enablement to help customers maximise value from the solution. Success in this role requires strong interpersonal skills, a process‑oriented mindset, and the ability to guide clients in applying best practices to enhance time to value and accelerate go‑live.
- Onboarding & Engagement: Manage the handover from presales/account representatives to project delivery. Gather customer requirements and brief internal technical teams accordingly. Provide clear onboarding plans to ensure smooth implementation.
- Implementation & Project Management: Lead and coordinate end‑to‑end implementation of Quadient AR / CXM for customers. Collaborate with cross‑regional project teams (NORAM, CZ) to deliver against timelines and requirements. Ensure compliance with internal policies, practices, and procedures throughout the project lifecycle. Serve as the primary post‑sale contact for customers, providing guidance, answering questions, and resolving issues. Monitor customer usage and adoption to ensure effective utilisation. Work closely with PreSales, PSO and Customer success teams to ensure customer satisfaction and long‑term success.
- Client Education & Training: Deliver product education, training sessions, and enablement materials to clients. Empower customers to independently leverage the platforms for their AR processes.
- Problem Resolution & Escalation: Proactively identify and resolve customer issues, liaising with Support and R&D teams when necessary. Act as a trusted advisor to customers, ensuring challenges are addressed quickly and effectively.
- Customer Retention & Loyalty: Develop and execute loyalty and retention campaigns to strengthen customer relationships. Analyse customer data to identify opportunities for improved adoption and engagement.
Your profile: Technical and/or Business Project Management experience within a similar industry. Technical onboarding experience. Knowledge of Accounts Receivable. Excellent communication, negotiation, and interpersonal skills. Analytical mindset. Self‑motivated with a proactive approach.
Project Manager (AR Presales) employer: Quadient
Contact Detail:
Quadient Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Manager (AR Presales)
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We all know that connections can lead to opportunities, so don’t be shy about making those introductions.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show how you can fit into their team and contribute to their goals. Tailor your answers to reflect their values and mission.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. We can help you refine your pitch and get comfortable discussing your experience and skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Project Manager (AR Presales)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Project Manager role. Highlight your experience in project management, especially in technical onboarding and customer engagement. We want to see how your skills align with what we do at Quadient!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about digital transformation and how you can help our clients succeed. Be sure to mention any relevant experience that showcases your interpersonal skills and process-oriented mindset.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've proactively resolved issues in past roles. We love candidates who can think on their feet and act as trusted advisors to clients, so don’t hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you get the best experience possible. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Quadient
✨Know the Company Inside Out
Before your interview, dive deep into Quadient's mission and values. Understand their approach to digital transformation and how they support businesses. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Project Management Skills
Be ready to discuss specific examples from your past experiences that highlight your project management abilities. Focus on how you've successfully led projects, managed client relationships, and ensured smooth implementations. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Technical Questions
Since the role involves technical onboarding and understanding of Accounts Receivable, brush up on relevant concepts and tools. Be prepared to explain how you've used technology in previous roles to enhance project delivery and customer satisfaction.
✨Demonstrate Your Interpersonal Skills
As this role requires strong interpersonal skills, think of ways to illustrate your ability to communicate effectively and build relationships. Share stories where you’ve resolved conflicts or guided clients through challenges, showcasing your proactive approach and problem-solving abilities.