At a Glance
- Tasks: Design and manage studies to generate actionable insights for improving customer experience.
- Company: Join Quadient, a forward-thinking company committed to inclusivity and innovation.
- Benefits: Enjoy flexible work, endless learning opportunities, and comprehensive rewards for your contributions.
- Other info: Be part of an inclusive community with a focus on wellbeing and professional growth.
- Why this job: Make a real impact by enhancing customer experiences through data-driven insights.
- Qualifications: Master’s degree and 5 years in market research or customer experience required.
The predicted salary is between 50000 - 60000 £ per year.
Your role in our future:
- Design and manage quantitative and qualitative studies: from drafting questions to producing and presenting insights
- Generate actionable insights for internal teams
- Share insights with appropriate content and format depending on the audience (written and oral presentations)
Customer Experience Management
- Identify pain points and opportunities for improvement
- Co-develop action plans with different internal stakeholders
Monitoring KPIs
- Defining and tracking key metrics (CSAT, CES, etc.)
- Implement dashboards and regular reporting
- Measure the impact of improvement initiatives
Project management
- Coordinate projects related to the customer experience
- Collaborate with marketing, digital, customer service, and IT teams
- Manage external service providers (market research firms, CX consultancies, etc.)
Qualifications
Your profile:
- Master’s degree (business school, marketing, statistics, social sciences)
- At least 5 years of experience in market research, insights, or customer experience ideally in market research agency
- Research methodologies (quantitative and qualitative): social sciences and statistics
- Data analysis (advanced Excel, ideally tools such as Power BI, Tableau, etc.)
- Proficiency in new approaches to data collection and reporting using AI
- Proficiency with Microsoft Office and research tools such as SurveyMonkey
- Strong understanding of omnichannel customer journeys
- Fluency in English is required: working language (spoken and written); another language such as French is welcome, but not mandatory
- Ability to grasp technical topics: tech, B2B, regulatory issues: electronic invoicing, etc.
- Analytical and synthesis skills
- Excellent oral and written communication skills
- Project management and cross-functional collaboration
- Critical thinking and proactive approach
- Structured and logical
Additional Information
- Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
- Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
- Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
- Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
- Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
Quadient is an Equal Employment Opportunity Employer.
Research & Experience Analyst in London employer: Quadient
Quadient is an excellent employer, offering a dynamic work environment in Loughton where employees can thrive in logistics operations. With a strong focus on employee growth, comprehensive rewards, and a commitment to inclusivity, Quadient fosters a supportive community that values each team member's contributions. The hybrid work model further enhances work-life balance, making it an attractive place for those seeking meaningful and rewarding employment.
We think you need these skills to ace Research & Experience Analyst in London
Quantitative Research
Qualitative Research
Data Analysis
Advanced Excel
Power BI
Tableau
Customer Experience Management
