Company DescriptionAt Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact - help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels. Now we're building something new: a digital go-to-market engine that puts the customer experience at the heart of how we grow. We're looking for a Director, Lifecycle Marketing and Loyalty to help lead that change.You'll be writing it.Why this role mattersOur e-commerce loyalty program is a key pillar of our long-term growth strategy. You'll own that journey, along with the full customer lifecycle from onboarding and adoption through to renewal, win-back and long-term loyalty.What you'll doSet the global lifecycle marketing strategy, working with senior marketing leadership to drive retention, loyalty and customer lifetime valueLead the growth of our loyalty program into new segments and markets, bringing in personalization, segmentation and automation to move it beyond standardDesign customer journeys that feel relevant and connected across email, direct mail, web, in-app and productLead two teams, CRM & Retention and Content Strategy & Production, ensuring content flows directly from lifecycle strategyBuild a test-and-learn culture, with clear KPIs and measurement that show what's working and whyPartner with E-Commerce, Digital Experience, Sales, Analytics, IT and R&D to move the agenda forward, even when there's no precedent to followQualificationsWhat we're looking forWe care most about how you drive change. The technical side of lifecycle and CRM matters, but what will make you successful here is your ability to set direction, influence across a matrixed organization and move things forward on your own.Significant experience in lifecycle marketing, CRM, retention or customer engagement, with experience leading teams through managersA track record of improving retention, engagement and customer lifetime valueExperience in SaaS or subscription businesses (B2B, B2C or both, we're open)Hands-on knowledge of CRM, marketing automation, CDP and content platformsExperience with content strategy, ideally alongside lifecycleStrong commercial and analytical instincts, and the confidence to present to senior leadersBonus points for experience with experimentation frameworks and AI-driven marketing such as predictive segmentation or journey orchestrationExperience in our industry isn't required. Strong lifecycle principles travel well.Additional InformationRewards & BenefitsFlexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle. Endless Learning: Access global opportunities for growth through our 24/7 online learning platform. Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program. Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme. Access our complimentary employee assistance program for mental health support. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together. Empowerment, Passion, Inspiration and Community. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice. We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law. Computer Software
Marketing Manager - Remote or Hybrid in London employer: Quadient
At Quadient, we pride ourselves on fostering a dynamic work environment that champions innovation and collaboration. As a Hybrid Customer Experience & Insights Analyst, you will not only have the opportunity to influence key business decisions but also benefit from our commitment to employee growth through continuous learning and development programmes. Located in a vibrant area, our culture promotes work-life balance and inclusivity, making Quadient an exceptional place to build a meaningful career.
