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- Tasks: Provide exceptional support to customers via phone, email, and live chat.
- Company: Leading technology company in Greater London with a focus on customer experience.
- Benefits: Hybrid work model, work-life balance, and career development opportunities.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Strong communication and problem-solving skills required.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
A leading technology company in Greater London is looking for a Customer Experience Advisor to provide exceptional support to customers. This role involves resolving queries via telephone, email, and live chat while ensuring customer satisfaction. Successful candidates will excel in communication and problem-solving. The position offers a hybrid work model, promoting work-life balance and career growth through various development opportunities.
Hybrid CX Advisor: 1st-Line Support & Problem Solver in London employer: Quadient
Contact Detail:
Quadient Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid CX Advisor: 1st-Line Support & Problem Solver in London
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about resolving queries, try role-playing common customer scenarios with friends or family. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which can boost your chances of landing that job.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that suit your skills. Plus, it shows you're proactive and serious about joining the team!
We think you need these skills to ace Hybrid CX Advisor: 1st-Line Support & Problem Solver in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your communication and problem-solving skills, as these are key for the Hybrid CX Advisor role. We want to see how your experience aligns with providing exceptional customer support.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer experience and how you can contribute to our team. Keep it engaging and personal – we love a bit of personality!
Showcase Relevant Experience: When filling out your application, don’t forget to mention any previous roles where you’ve resolved customer queries or provided support. We’re looking for real-life examples that demonstrate your skills in action.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Quadient
✨Know the Company Inside Out
Before your interview, take some time to research the technology company. Understand their products, services, and customer experience philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Communication Skills
As a Customer Experience Advisor, communication is key. Practice articulating your thoughts clearly and concisely. You might want to do mock interviews with friends or family, focusing on how you would handle customer queries and resolve issues.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer problems. Think of examples from your past experiences where you successfully resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Enthusiasm for Hybrid Work
Since this role offers a hybrid work model, express your excitement about the flexibility it provides. Share how you plan to maintain productivity and balance while working both remotely and in the office, as this shows you’re ready for the modern work environment.
