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- Tasks: Support Senior Technicians with installation and maintenance of Smart Parcel Lockers.
- Company: Join Quadient, a leader in innovative mailing solutions.
- Benefits: Enjoy remote work flexibility and a supportive team environment.
- Why this job: Be hands-on, solve problems, and make a real impact in customer service.
- Qualifications: No prior experience needed; just a willingness to learn and a valid driver's license.
- Other info: Knowledge gaps can be filled; we encourage all to apply!
The predicted salary is between 28800 - 43200 £ per year.
Quadient is seeking to recruit two Field Operations Support Technicians to join our growing team—one to cover the North of the UK and another for the South. These roles are essential in supporting our Senior Field Service Technicians with the installation, maintenance, and repair of both Smart Parcel Lockers and Mail-Related Systems. The successful candidates will handle manual equipment setup, ensure safe and efficient transportation of goods and parts, and perform basic maintenance tasks on our devices. If you’re a hands-on, detail-oriented individual with a knack for providing exceptional support, we want to hear from you. Opportunity is remote field role based in the London/South of UK area.
Your role in our future Maintenance and Repairs:
- Perform routine maintenance tasks on Quadient's Smart Parcel Lockers and Mail-Related Systems.
- Assist in resolving minor technical issues to minimize equipment downtime.
Logistics and Equipment Handling:
- Safely transport equipment, parts, and tools using a company-provided vehicle.
- Use proper loading techniques to avoid equipment damage.
Customer Service:
- Act as a point of contact for customers during site visits, providing updates and answering basic queries.
Administrative Duties:
- Maintain accurate records of completed tasks, equipment transported, and parts used via Service Max.
Compliance and Safety:
- Adhere to all safety regulations and company policies to ensure a safe working environment.
Your profile:
- Prior experience in a field service or technical support role is preferred but not required.
- Basic understanding of mechanical and electrical systems.
- Proficiency with hand tools and basic diagnostic equipment.
- Strong organizational skills and attention to detail.
- Ability to follow instructions and work independently or as part of a team.
- Excellent interpersonal and communication skills.
- Ability to lift and carry heavy equipment (up to (specify weight)).
- Comfortable working on your feet for extended periods and in various environments.
- Full valid driver's license with a clean driving record.
- Willingness to travel extensively within your assigned region (North or South UK).
Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you. Ready to lead the way? Apply now.
Field Operations Support Technician - London/South of UK employer: Quadient
Contact Detail:
Quadient Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Operations Support Technician - London/South of UK
✨Tip Number 1
Familiarise yourself with Quadient's Smart Parcel Lockers and Mail-Related Systems. Understanding the products you'll be working with will not only boost your confidence but also impress the hiring team during any discussions.
✨Tip Number 2
Brush up on your mechanical and electrical systems knowledge. Even if you don't have extensive experience, showing that you're proactive in learning about these areas can set you apart from other candidates.
✨Tip Number 3
Highlight your customer service skills. Since you'll be acting as a point of contact for customers, demonstrating your ability to communicate effectively and provide updates will be crucial in landing this role.
✨Tip Number 4
Prepare to discuss your organisational skills and attention to detail. Think of examples from past experiences where you've successfully managed tasks or projects, as this will resonate well with the responsibilities of the position.
We think you need these skills to ace Field Operations Support Technician - London/South of UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in field service or technical support roles. Emphasise any hands-on skills with mechanical and electrical systems, as well as your proficiency with hand tools.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and explain why you are a good fit for Quadient. Mention your attention to detail and customer service skills, as these are crucial for the position.
Highlight Relevant Skills: Clearly outline your organisational skills and ability to follow instructions. If you have experience with logistics or equipment handling, make sure to include that as well.
Show Willingness to Learn: If you don’t meet every requirement, don’t hesitate to mention your eagerness to learn and adapt. Quadient values candidates who are willing to fill knowledge gaps and grow within the company.
How to prepare for a job interview at Quadient
✨Show Your Hands-On Skills
Since the role involves manual equipment setup and maintenance, be prepared to discuss your hands-on experience. Share specific examples of how you've successfully handled similar tasks in the past.
✨Demonstrate Problem-Solving Abilities
The job requires resolving minor technical issues. Think of a time when you faced a technical challenge and explain how you approached it. This will showcase your ability to think on your feet.
✨Highlight Your Customer Service Experience
As you'll be acting as a point of contact for customers, emphasise any previous customer service roles. Discuss how you effectively communicated with clients and resolved their queries.
✨Emphasise Safety Awareness
Safety is crucial in this role. Be ready to talk about your understanding of safety regulations and how you've adhered to them in previous positions. This shows that you take workplace safety seriously.
