At a Glance
- Tasks: Lead customer success strategy and mentor teams across Europe.
- Company: Quadient, a leader in Digital Europe with a focus on customer experience.
- Benefits: Hybrid work model, travel opportunities, and a dynamic work environment.
- Why this job: Make a real impact by enhancing customer satisfaction and driving business growth.
- Qualifications: Experience in customer success leadership and strong collaboration skills.
The predicted salary is between 80000 - 100000 £ per year.
Quadient leads Digital Europe with a senior Customer Success leadership role based in London, offering hybrid work with travel.
You will own the regional CS strategy, mentor multiple CS teams, and partner with Sales to drive retention, renewals and expansions across Europe.
You will ensure strong adoption, value realization and proactive health management, aligning CS, Sales, Product, Support, Marketing and Finance to deliver a seamless, customer-centric experience.
We think you need these skills to ace European Senior Customer Success Leader, Digital Solutions
Customer Success Strategy
Team Mentoring
Sales Collaboration
Retention Strategies
Renewal Management
Expansion Planning
Value Realisation
